The IT Business Analyst/Decision Support Analyst (Technical) is responsible for analyzing technical and user needs, evaluating processes and systems, and documenting technical needs and requirements for processes and systems that will be used Company wide. In addition, the IT Business Analyst (Technical) is responsible for owning the delivery of technical projects which requires managing project timelines, tasks, resources, user expectations and communication. The IT Business Analyst (Technical) will be required to work closely with IT and business project stakeholders who are often high level managers and executives, so the ability to work with business users and maintain positive relationships is critical. This position plays a central role in aligning the technical needs of the business with the capabilities delivered by information technology, and serves as the liaison between the business and technical groups. Must primarily perform office or non-manual work directly related to management policies or general business operations. Also, must exercise independent choice and judgment in matters of consequence 50% or more of the time.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
- Consults with business unit and executive management and personnel to identify and document technical needs and objectives. Conduct workshops with multiple stakeholders from project, technology, business and vendor teams and document their outcome to further clarify technical requirements.
- Develops and manages the lifecycle of a technical project to ensure milestones are achieved and project deliverables are produced on time and in line with user needs by tracking project tasks and notifying management of potential issues.
- Identifies and makes recommendations for potential areas where existing business systems require change or new ones need to be developed.
- Works with project team members inside and outside of IT to identify current business systems, problems, input and output requirements, data scope, usage, formatting, and security requirements for assigned projects. Develops and executes the roll out strategies, cut-over plans, internal training and support, and internal documentation.
- Formulates and defines the scope and objectives of new systems based upon technical needs and a broad understanding of our business and the agriculture industry.
- Analyzes technical and user needs, evaluates processes and systems, and builds requirement documentation.
- Create process & data flows and scenarios in order to clearly communicate a set of technical requirements.
- Devises or modifies procedures and IT processes to solve complex problems considering software capability, computer equipment capacity and limitations, operation time, and form of desired results.
- Directs the project related activities associated with system enhancements, including documentation, technical requirements gathering, testing and implementation
- Designs and executes test plans to ensure that technical requirements are implemented properly and meet ROI objectives.
- Applies knowledge of business systems to determine feasibility of projects.
- Develops, edits, and maintains standard operating procedure documentation and internal training manuals for projects.
- Conducts training sessions for new implementations, enhanced systems and procedures.
- Other work-related duties as assigned by supervisor/manager.
- Reliable and regular attendance is expected.
QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE: Bachelor’s degree in Business, Computer Science or related field from an accredited four-year college or university and one to five years experience in financial applications, project management, or Enterprise Business Suite applications. Certification of Competency in Business Analysis (CCBA) or related certification is a plus, but not required.
OTHER SKILLS AND ABILITIES:
- Excellent presentation skills.
- Excellent written and verbal communication skills.
- Good project management skills.
- Good customer service skills.
- Must have the ability to work in a collaborative team environment.
- Ability to set priorities and work on multiple tasks.
- Ability to travel up to 6 weeks per year.
- Knowledge of office automation, Information Technology techniques and practices, forms and records management.
- Ability to work well with people from different disciplines with varying degrees of technical experience.
Job Type: Full-time
Experience:
- Enterprise Business Suite: 1 year (Required)
- IT Business Analyst: 1 year (Required)
Location:
- Collierville, TN (Required)
License:
- Competency in Business Analysis (CCBA) (Required)
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