Division Director, Condo Division, Property Management

CMC, one of the leading property management firms in Virginia, DC and Maryland, has an immediate opening for a Division Director for our growing Condo Division. As a Division Director, you will have the authority and scope to lead your assigned team to ensure client retention and growth; maintain extensive knowledge of all client accounts in your assigned portfolio and support an effective communication system to reach out to clients on a consistent basis. A Division Director is responsible for enabling and implementing processes, procedures, and systems associated with company-wide business processes and project initiatives. This role interacts with operations, accounting and other department staff to research and effectively resolve client issues and to support the on-site management team.

· Manage a portfolio of community properties

· Establish and maintain positive relationships with Boards, site managers, and site staff,

· Communicate successfully with leadership and support teams

· Provide supervision, oversight and training for site staff

· Implement a proactive system to consistently communicate with clients

· Determine appropriate staffing needs; oversee onboarding and training for site managers

· Engage in the Performance Planning Review process with managers; oversee the process

within the division

· Develop action plans to enhance retention efforts of at-risk clients and maintaining the

“customer thermometer”;

· Follow up with client to ensure proper execution of actions plans to enact necessary changes.

· Attend meetings with directors/clients and prospective clients as needed

· Responsible for timely reporting and communication to leadership

· Oversight of financial impact including chargebacks, Manager/Admin productivity, overtime

control

· Maintaining adherence to company programs, information and directives

· Direct team efforts to successfully utilize integrated services to clients

· Provide oversight of internal controls and management standards

· Observe, display and promot the company pillars, values, goals and branch management plan

QUALIFICATIONS

· Bachelor’s Degree Required

· 5 – 7 years of Management experience required

· 3 – 7 years of Community Association experience and Portfolio Management experience

preferred

· An outstanding customer service ethic and attitude

· Self-motivated, proactive, detail oriented and a team player

· Knowledge of GAAP at a proficient level

· Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at an expert level

· Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.)

at an expert level

· Professional communication skills (phone, interpersonal, written, verbal, etc.)

· Confidentiality and discretion in the performance of all duties and responsibilities

· Time management and time critical prioritization skills

Job Type: Full-time

Education:

• Bachelor’s (Preferred)

Location:

• Chantilly, VA 20151 (Preferred)

License:

• CMCA (Preferred)

Work authorization:

• United States (Required)

Work Location:

• Multiple locations

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Paid time off
• Parental leave
• Professional development assistance
• Tuition reimbursement

This Job Is:

• A job for which all ages, including older job seekers, are encouraged to apply
• A job for which people with disabilities are encouraged to apply