Director, IT Application Development, Payment Processing

s
Company: Marriott International, Inc
Location: Bethesda, MD 20817

Apply

Posting Date Dec 31, 2019
Job Number 19166589
Job Category Information Technology
Location Marriott International HQ, 10400 Fernwood Road, Bethesda, Maryland, United States VIEW ON MAP
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

JOB SUMMARY:
Leads a dedicated team in support of Marriott’s payments initiative to create a global uniform payment structure for customer payments. Primary focus is on above property payment processing including fraud detection, above property payments automation, alternative payments, and channel integration. Responsible for team resourcing, budget, structure ad policies and procedures. Manages the performance compliance to the application delivery service level agreements. Monitors service level infractions and develops new SLAs and metrics as needed. Oversees planning and forecasting of application delivery service consumption, quality of service and customer satisfaction.
CANDIDATE PROFILE
Education and Experience
Required Qualifications:
  • 7+ years of application development leadership experience
  • 5+ years of recent experience with architectural frameworks and the various approaches to the Systems Development Life Cycle (SDLC).
  • Undergraduate degree in Information Systems, Computer Science, or equivalent certifications/experience
  • Direct management of complex budgets in excess of $3M in direct and indirect costs
  • Direct management of cross functional, sourced, or matrixed teams

Preferred Qualifications:
  • Working knowledge of related applications (e.g. payment processing, accounts receivable, PeopleSoft)
  • Proven leadership experience in implementing and managing IT delivery teams
  • Experience with and knowledge of IT activities associated with one or more of the following environments: Application Service Provider (ASP), Managed Services Providers (MSP), Commercial Off-The-Shelf (COTS) applications and custom developed applications.
  • Proven knowledge of all aspects of application delivery services.
  • Proven knowledge of development methodologies, solid understanding of ITIL v3 framework
  • Demonstrated negotiation, influencing, and problem resolution skills
  • Proven ability to effectively prioritize and execute tasks in a high-pressure environment
  • Experience in business systems and process planning.
  • Knowledge of business environment, service requirements and hospitality culture.
  • Demonstrated ability to assess customer/client needs, creatively approach solutions, decide and influence appropriate courses of action
  • Ability to understand and communicate the lifecycle of technologies and applications and to translate into business strategies for the client organizations.
  • Graduate degree
  • Solid understanding of IT financial structures and ability to manage to corporate financial processes and standards – including drivers of process costs.
  • Strong verbal and written communication skills with the ability to articulate complex technical ideas in easy to understand business terms
  • Ability to accomplish results through others, particularly by establishing relationships, effective controls and leading in a service provider environment.
  • Demonstrated success leading medium- to large-scale initiatives/transformations
  • Proven management experience in strategic planning and budgeting within one or more business groups
  • Experience with and knowledge of IT outsourcing activities in a managed services environment
  • Proven management experience in application development across waterfall and agile environments.
CORE WORK ACTIVITIES

Managing Application Delivery Standards, Processes, and Tools
  • Works with direct reports to facilitate consistency of service delivery across client groups
  • Participates in the definition of and drives compliance with Service Integration standard processes and tools
  • Ensures timely resolution of escalated service delivery problems and minimizes the impact of any client service delivery issue
  • Communicates to Application Delivery leaders opportunities to create broader IT related and corporate standards and policies where necessary
  • Communicates important application development policy changes that affect service provider, internal teams working with COTS/custom applications and/or Marriott operations
  • Establishes contingency plans and manages works to minimize outages and ensure recovery of systems

Managing Application Development Standards, Processes, And Tools
  • Works with direct reports to facilitate consistency of service delivery across client groups
  • Facilitates compliance with the standard set of application development tools and processes that will drive consistency and predictability throughout the SDLC for all client groups including:
    • SDLC standard tools and processes for both waterfall and agile development
    • Estimating standard tools and processes, incorporating flexibility for small and large projects
    • Deployment standard tools and processes
  • Monitors projects for adherence to defined application development processes
  • Communicates to Application Development leaders opportunities to create broader IT related and corporate standards and policies where necessary
  • Communicates important application development policy changes that affect service provider and/or Marriott operations

Managing Day-To-Day Relationships with Teams
  • Manages the delivery of a set of applications projects in partnership with IR Business Partnership & Planning, Architecture and development, and Technology Business Management, along with business partners and providers
    • Manages the business and operational risk
    • Facilitates continuous improvement cost reduction opportunities and trailing cost elimination.
    • Identifies and leads application rationalization efforts
    • Oversees effective reporting within and across the organization Application Delivery team
    • Manages day-to day relationships with all IT teams to promote the delivery of services that meet or exceed the client expectations
    • Monitors projects for alignment with defined business case process
    • Drives timely resolution of escalated service delivery problems and minimizes the impact of any client service delivery issues
    • Defines, manages, and improves service level reporting for application development
    • Provides early warning to the appropriate leaders and team regarding degraded or missed service levels
    • Assists with application, development and maintenance of service provider project management standards and tools
    • Participates in client portfolio and demand management processes, and engages service providers to ensure client satisfaction
  • Works with application service providers, COTS vendors and internal teams for custom applications
    • Serves as the primary contact for managing service provider(s), COTS and custom solution incidents, problems, changes, release management, and other standard ITIL processes
    • Manages Sarbanes-Oxley, PCI, and other regulatory compliance matters with the Service Providers, COTS vendors and internal teams
    • Validates the service provider(s) performs the services agreed to by the master services agreement in a manner that is consistent with both the spirit and the letter of the agreement
    • Works with team to progress the service providers and internally supported applications services match client needs
    • Facilitates team and service provider compliance with the agreement
    • Validates service levels meet business needs
  • Manages application development projects in partnership with IT teams, business partners and providers
    • Provides project management of business projects
    • Oversees effective reporting within application development team
    • Leads project reviews with team on application development projects
    • Manages day-to day relationships with all IT teams to promote the delivery of services that meet or exceed the client expectations
    • Monitors projects for alignment with defined business case process
    • Drives timely resolution of escalated service delivery problems and minimizes the impact of any client service delivery issues
    • Manages, and improves service level reporting for application development
    • Provides early warning to the appropriate Business Partnership & Planning leaders and team regarding degraded or missed service levels
    • Assists with application, development and maintenance of service provider project management standards and tools
    • Participates in client portfolio and demand management processes, and engages service providers to ensure client satisfaction
  • Works with application development service providers
    • Validates the service provider(s) performs the services agreed to by the master services agreement in a manner that is consistent with both the spirit and the letter of the agreement
    • Works with team to progress the service providers services to match client needs
    • Facilitates team and service provider compliance with the agreement
    • Validates service levels meet business needs
    • Facilitates the definition and enforcement of good service provider contracts
  • Supports the IT organization
    • Provides input to IT’s business strategy and planning as needed
    • Supports and follows defined IT Governance decision rights, standards and practices
    • Emphasizes accuracy and effectiveness of estimating and planning management with team
    • Provides input to business/discipline and continent IT budgets

Implementing and Managing Continuous Improvement Program
  • Drives adoption of CMMi or similar metrics to demonstrate continuous improvement and alignment with the industry
  • Demonstrates continuous improvement through metrics of quality consistency and client satisfaction
  • Works with application development service providers, IT teams, and business partners to implement continuous improvement activities
  • Responds to issues identified in project surveys or other feedback processes, to continually improve client satisfaction

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.