Regional Director, Field Operations- Central Markets

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Company: Zillow Group
Location: Cincinnati, OH 45275 (Corryville area)

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About the team

You will join a brand new team that is at the center of Zillow’s effort to transform the future of home selling. This team will be responsible for establishing and developing premier operations for residential real estate transactions, central to our mission to make the process of buying or selling a home a consumer friendly, state of the art experience that can be launched with just the click of a button.


About the role

Zillow is seeking a Regional Director for a fast-growing, innovative start-up as we expand across the country. This role will lead regional-market operations and will be responsible for the leadership of general managers and field teams involved in the process of buying, renovating and selling homes. You will partner with leadership to set regional market strategy, leadership development and operational excellence to optimize regional performance.

You will:

  • Own overall regional performance and P&L responsibilities with key performance indicators of property level margin, renovation turn times, actuals vs. underwriting for purchase sale price and renovation costs and timelines.

  • Create a positive work environment and build strong Teams with an appropriate balance of recognition and accountability

  • Actively lead your Team to achieve sustainable results while elevating performance across three key pillars: People, Customers and Business

  • Collaborate and foster a “One Team” mentality to bring the best possible solutions to the business.

  • Embrace and build diversity to create strength, creativity and innovation within your Team.

  • Develop a pipeline of diverse talent to support business growth.

  • Roll out innovative operational initiatives and gamification strategies to create consistency, quality, speed and passion around company vision and strategies.

  • Diagnose and strategize a variety of issues that occur with buying, renovating and selling homes

  • Manage multiple levels of direct reports and work closely with centralized support teams

  • Oversee teams who evaluate ongoing market conditions, provide feedback valuation, home condition coordination with central office and home make-ready management (scopes of work, bids, setting appropriate spec levels, conditions, timelines and vendors)


Who you are

  • Strong leadership experience managing multiple locations and 100+ people teams.

  • Experience with new market launches or expansions and scaling for growth preferred.

  • A track record of overseeing training, quality and operational excellence initiatives.

  • Excellent organizational and impeccable communication skills both written and verbal

  • Exhibit the core tenets of being an effective leader

  • Positive, creative and enthusiastic Leader capable of inspiring large Teams across a wide geography

  • Role requires up to 50% travel

  • Investment acumen – You have knowledge of key drivers of profitability when buying and selling homes

  • Regional Market Knowledge – You know the intricacies of the market- including seasonality, and general market nuances including brokerage/brokerage environment

  • You have general knowledge of renovating a home and pitfalls to avoid

  • Real Estate license preferred


Get to know us

Zillow Group houses the largest portfolio of real estate brands on mobile and the web. We are on a mission to rewire the real estate transaction and are building transformational tools and services that make it easier for everyone to find and get into a home they love. We are working to create an on-demand real estate transaction experience for every stage of the home lifecycle – for buyers, sellers, renters and borrowers – and we’re well on our way. No matter what job you’re in, you will play a critical role in making this vision a reality for millions of people.

At Zillow Group, we’re powered by our inclusive work culture, where everyone has the support and resources to do the best work of their careers. Our efforts to streamline the real estate transaction is supported by our passion to empower people and enrich lives around everything home, a deep-rooted culture of innovation, a fundamental commitment to Equity and Belonging, and world-class benefits. But, don’t just take our word for it. Read our reviews on Glassdoor and recent recognition from multiple organizations, including: Fortune 100 Best Companies to Work For (#69), Fortune Best Workplaces for Diversity (#38), Fortune Best Workplaces for Parents (#31), Fortune Best Workplaces for Women (#20), Fatherly’s Best Workplaces for New Dads (#37), JUST Capital 100 Company (#69), Bloomberg Gender Equality Index constituent.


Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.