PROJECT DIRECTOR/OPERATIONS

**IMPORTANT NOTICE**

ANY Salary Estimation that may appear on this job posting DOES NOT reflect the salaries set by this company for this position.

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Summary:

The Project Director provides overall project operations management including direct oversight of Shift Supervisors and Shift Managers (collectively “Subordinate Managers”); coordinate all contractual Janitorial/EVS/Housekeeping/Stewarding and other activities at contract sites; the Project Director manages the Subordinate Managers to ensure all operating budgets are maintained at or below budgeted labor and supply cost levels in each department while ensuring client satisfaction is maintained at the highest levels.

The Project Director will also be responsible in business development activities within their assigned area, specifically working with the Corporate business development team to achieve overall sales growth, marketing and identifying potential opportunities in each region. Provides professional business judgment; experience and leadership skills to effect change and manage the growth of TBC Inc. in the respective regions/areas. Provide direct management to the Subordinate Management team to ensure that services are delivered at a superior level consistently across all contracts.

Essential Duties and Responsibilities:

• Establish and maintain a positive relationship with Corporate team members and each assigned client; identify best practices, appropriate technology and customer service directives as necessary.
• Define strategy that positively impacts all customer experiences in all customer core business lines to ensure that delivered services meet and/or exceed customer-defined facilities operating metrics.
• Provide direction and oversight to ensure customer satisfaction needs are delivered consistently and within budgets.
• Work with Human Resource Department (HRD) to develop, implement and maintain departmental policies and procedures, quality control, safety, and performance-related programs that meet and/or exceed operational performance at all sites, and ensure customer retention goals.
• Work collaboratively with all members of the TBC Executive Management Team, and others, to effectively use cross-functional resources to achieve results.
• Develop individual and group performance criteria for each area/department.
• Work with HRD to ensure effective training and coaching of all staff, including managers and supervisors is successfully implemented.
• Manage the overall budget process for contractualoperations including: labor, supplies, contracted services, management and administration. This process encompasses the development, reforecast, monthly and end of year budget reviews and all other adjustments or recommendations required by the C.O.O., C.F.O., and/or President.
• Identify key business development prospects that are consistent with TBC strategic marketing and sales goals. Development of these prospects into viable opportunities and assisting/managing the sales and operating budgets for sales presentations leading to actual services contracts.
• Manage “Key Performance Indicators” for services provided and communicate these indicators effectively to customers as part of a process of managing expectations and improving contracted service delivery.
• Drive broader TBC organizational initiatives in internal communication, external communication, mission, standards, and career development.

Qualifications:

The ideal Project Director will have a combined 5+ years of documented successful Janitorial/Housekeeping/EVS/Stewardingexperience with direct management of frontline managers at the Director level and higher who are responsible for direct delivery of all contracted service with a proven track record of strong leadership, organization skills and team-building in a large institutional, technical, corporate, and/or hospitality service industry environment to ensure that the facilities operations is in full concert with the core corporate deliverables.

The above statements are intended to describe the general nature and level of the work being performed by incumbents assigned to this position. This is not an exhaustive list of all duties and responsibilities. The Burks Companies, Inc. reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Directly relate experience/education beyond the minimum stated may be substituted where appropriate.

THIS COMPANY IS AN EQUAL OPPORTUNITY EMPLOYER