Director of Banquets

Organizes functions and events for hotel clients

• Assists guest in organizing functions within hotel ability
• Consistently uses banquet process and follows brand standards
• Schedules staff to provide coverage for banquet events
• Communicates with event hosts/clients throughout event

Directs banquet setup and scheduling

• Leads Banquet Event Order (BEO) meetings on a weekly basis
• Reviews BEO’s for errors and makes corrections
• Anticipates banquet scheduling and supply needs based on BEO’s and forecasting
• Communicates regularly with Sales, Catering, and Kitchen to coordinate events
• Inspects Banquet Rooms to ensure setup meets client expectations

Manages scheduling, training, and performance of banquet employees

• Recruits and selects qualified candidates
• Provides employees with the orientation and training needed to understand expectations and perform job responsibilities
• Communicates performance expectations and provides employees with on-going feedback
• Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential
• Schedules employees to meet banquet labor expense projections and staff events

Tracks banquet supplies and makes orders

• Reviews contracts with banquet vendors
• Orders linens, food products, equipment, and other banquet supplies to meet department needs
• Leads quarterly inventories

Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
• Performs other duties required to provide the service brand behavior and genuine hospitality

REQUIREMENTS:

• Requires 2 or more years hospitality management experience
• Banquet or Event experience required
• Able to work a flexible schedule, including weekends and holidays
• Able to utilize payroll systems, good knowledge of spreadsheet and word processing programs

PHYSICAL DEMANDS

• Ability to lift 20 pounds on a regular basis
• Able to setup and take down tables, chairs, stages, and other banquet meeting fixtures
• Ability to push and pull carts weighing up to 200 pounds occasionally
• Ability to sit at a desk for extended periods
• Ability to stand for extended periods of time