Job Summary
The Money Processing revenue division oversees Green Dotâs real-time money movement offerings. The division has overall P&L responsibility of the products/services as well as manages internal/external party partners that leverage our offerings. The Director of Business Operations will oversee all business operations for the division, which spans multiple areas including, but not limited to accounting, risk & compliance product management, partner support, retail IT and 3rd party service providers.
Job Responsibilities
- Analyze workflow bottlenecks and streamline processes through establishing policies and procedures and system enhancements as needed.
- Collaborate with our Enterprise-level service providers and Green Dot Bank for all new partner operational set-ups.
- Spearhead projects related to business continuity initiatives, internal audit and enterprise risk assessment.
- Work with accounting and reporting to ensure proper settlement and reconciliation of funds.
- Identify and fix inefficiencies or system issues resulting in loss of revenue.
- Work with Account Manager to help monitors 3rd party partner deliverables, exception reports and contractual obligations on a consistent basis; manage contracts for Enterprise-level service providers.
- Establish and foster relationships with 3rd party service providers to deliver ongoing enhancements and new revenue initiatives.
- Interact with multiple departments and partners to promote collaborative decision-making, provide direction and guidance and establishing appropriate levels of urgency to ensure that revenue and customer satisfaction goals are met while reducing costs.
- Act as a bridge in communication and resolution for escalated Partner issues.
- Engage proper internal teams for service upgrades and enhancements with 3rd party service providers.
- Partner with the Green Dot OCC on proper monitoring and responses to issues. Represent division at internal RCA reviews.
- Represent the Money Processing division for annual Business Continuity updates, and Annual Disaster Recovery events.
Job Requirements
- Minimum of 7 years of experience in managing business operations.
- Demonstrated experience in leading operations at financial institutions or payment technology companies.
- Ability to accurately value improvement opportunities, both in terms of dollar cost and qualitative benefits.
- Proven ability to lead complex initiatives and drive major change in a matrix environment.
- Project management skills, including verbal communications, work plan development, delegation, issue resolution, coaching & facilitation
- Ability to succeed in challenging situations where the problem or resolution is ambiguous.
Green Dot Corporation is committed to achieving a diverse workforce and is proud to be an equal opportunity employer without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any category protected by law.
We do not accept unsolicited resumes from employment agencies. No fee of any kind will be paid in the event we hire a candidate whose resume is submitted by an employment agency to this career site or directly to any of our employees. Such resume shall be deemed the sole property of Green Dot Corporation. Employment agencies that have fee agreements with us and have been directed by our designated HR personnel to recruit for a particular position may submit resumes to such designated HR personnel or as otherwise directed by such personnel.
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