Associate Director

POSITION PURPOSE

The Associate Branch Director is responsible for leading the Virginia Beach based team in building and developing the overall client experience while also maintaining compliance with all applicable laws, regulations, policies, procedures and licensing requirements. The Associate Branch Director is also responsible for management of local office staff with key responsibilities in the areas of human resources, and client experience. This position is second in command to the Branch Director and will be required to have a high level understanding of overall business acumen as well as assist in development of overall office culture.

ESSENTIAL DUTIES AND RESPONSIBILITIES

APPROACHABLE:

• Accept direction on certain business practices, matters of compliance, and policies and procedures to efficiently and legally operate the branch.
• Receive input from office and field staff and be open to new and different ways of doing things.
• Encourage and receive questions, input and concerns from staff and help to resolve challenges.

COLLABORATIVE:

• Work closely with the Branch Director to develop various areas of the business or to timely convey information that is relative to effectively operating the business.
• Create a culture of collaboration and good will across the local team to ensure highest quality of service is delivered to clients.

ACCOUNTABLE:

• Owns overall client experience for branch and ensures clients receive an extraordinary client experience.
• Responsible for day to day management of office staff and providing an extraordinary employee experience.
• Well versed in the employee lifecycle and is able to effectively coach and develop office staff through each stage of the cycle.
• Responsible for recruiting, hiring, supervising, developing, coaching, disciplining and terminating local staff.
• Owns overall communication strategy within the office to include; organizing and holding weekly staff meetings, ensures all client/caregiver communications are handled in a timely manner; ensures goals and objectives for staff are communicated.

• Assist in oversight of financial performance of the branch, including compliance with budgeting, profit and loss management, and certain accounting practices.
• Oversight and management of client care plans and works with Scheduler to ensure best client/caregiver match.
• Performs or supervises case management activities for clients, including but not limited to assessments, teaching and development and updating of the care plan.
• Comply with all state licensure requirements and/or requirements from regulatory agencies.
• Responsible for all pre-hire tasks involved in the selection and successful onboarding of employees (e.g. background checks, drug testing, etc.)
• Participate in new hire orientation for all new team members to illustrate branch culture and leadership.
• Adhere to human resources policies and procedures for all staff, and assist in the development and/or refinement of employment policies and procedures as needed.
• Ensure compliance with all federal, state, and local employment laws and regulations.
• Cultivate long term trusting relationships with clients and families.
• Manages branch client survey programs by promoting participating, reviewing results and utilize to actively improve the quality of care.
• Provide Branch Director formal and informal reporting.
• Oversight of data entry into operating software to ensure accuracy and reporting; track and interpret KPI metrics.
• Provide exceptional customer service to clients and care staff.
• Develop a thorough working knowledge of operating software and systems required to operate the branch location.
• Participate in Corporate initiatives and pilot programs.
• Assist in the development of tools, processes and pilots to improve branch operations.
• Perform other duties as assigned.

INTEGRITY

• Be honest and forthright in the work you do and the interactions with employees, clients, referral sources, other Associate Branch Directors or Franchisees, community providers, corporate employees, vendors and any other stakeholders you work with.

AUTHENTIC

• Uphold Right at Home’s Core Values (approachable, collaborative, accountable, integrity, and authentic) and integrate into all areas of your work.

KNOWLEDGE, SKILLS & ABILITIES

EDUCATION / CERTIFICATION:

B.A. in Business Administration or a Health Related Science or industry related experience.

EXPERIENCE:

Minimum of 5-7 years’ healthcare experience, as well as at least 2 years of branch office or management experience required. Home care and/or franchising experience a plus.

KNOWLEDGE/SKILLS /ABILITIES:

Highly organized self-starter that can lead a team with passion, integrity and energy. Ability to think strategically and manage tactically. Excellent verbal and written communication skills. Effective interpersonal skills. Strong presentation skills and ability to influence others. Ability to think independently with excellent problem solving and decision-making skills. Ability to assimilate new concepts and information quickly. Ability to multi-task and meet deadlines. Proficient with Microsoft Office and working knowledge of billing/scheduling software. Ability to work with a wide variety of people and maintain a positive attitude at all times.

WORKING CONDITIONS

Office environment with ability to regularly travel within and outside of the designated local territory(s). In-market travel is expected to be 50% of the time. Occasional travel to the Corporate Office and other out of market meetings/trainings will also be required. Travel outside of designated market(s) should be no more than 20%. After hours support may be required as needed.