Job Description
MUST HAVE AEM experience! This role does not support sponsorship at the time.
This person will be responsible for taking moderate to difficult projects and mastering the Project Management duties.
- Preparing weekly status reports and conducting reviews with the client
- Act as the first point of escalation for clients, managing escalation communication and resolution path
- Create integrated project plans and track completion of milestones/deliverables across multiple workstreams (data integration, SFMC)
- Proactively manage client availability on upcoming milestones
- Ability to effectively communicate with client teams and project leadership regarding project timelines and updates, new client onboarding efforts, change requests, and issue disposition
- Ability to identify risks, dependencies, and out-of-scope items, and ensure escalations are raised appropriately
- Contributes to complex aspects of a project
- May assist more junior staff members with aspects of their job
- Works within defined processes and procedures or methodologies and may help determine the appropriate approach for new assignment
- Completes a variety of atypical assignments
- Builds knowledge of the organization, processes and customers
- Solves a range of straightforward problems
- Analyzes possible solutions using standard procedures
- Work is independent and collaborative in nature
- Provides regular updates to manager on project/account status
- Performs complex and varied tasks
- Acts as an informal resource for colleagues with less experience
- Guides and supports junior team members; may assist in their formal orientation and training
- Receives a moderate level of guidance and direction
- Considerable on-the-job experience and strong competence with the various tools and procedures used to accomplish the job.
- Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills
- Can run moderately complex projects with minimal managerial oversite
Qualifications
This person will be responsible for taking moderate to difficult projects and mastering the Project Management duties.
- Preparing weekly status reports and conducting reviews with the client
- Act as the first point of escalation for clients, managing escalation communication and resolution path
- Create integrated project plans and track completion of milestones/deliverables across multiple workstreams (data integration, SFMC)
- Proactively manage client availability on upcoming milestones
- Ability to effectively communicate with client teams and project leadership regarding project timelines and updates, new client onboarding efforts, change requests, and issue disposition
- Ability to identify risks, dependencies, and out-of-scope items, and ensure escalations are raised appropriately
- Contributes to complex aspects of a project
- May assist more junior staff members with aspects of their job
- Works within defined processes and procedures or methodologies and may help determine the appropriate approach for new assignment
- Completes a variety of atypical assignments
- Builds knowledge of the organization, processes and customers
- Solves a range of straightforward problems
- Analyzes possible solutions using standard procedures
- Work is independent and collaborative in nature
- Provides regular updates to manager on project/account status
- Performs complex and varied tasks
- Acts as an informal resource for colleagues with less experience
- Guides and supports junior team members; may assist in their formal orientation and training
- Receives a moderate level of guidance and direction
- Considerable on-the-job experience and strong competence with the various tools and procedures used to accomplish the job.
- Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills
- Can run moderately complex projects with minimal managerial oversite
Additional Information
Merkle fosters a diverse environment that encourages original thinking about our business and empowers us to communicate with a global world of customers. We embrace differences of opinion and diversity of thought as they help us challenge and refine our solutions. Merkle, as a best-in-class marketing agency, welcomes big ideas, and believes they can come from anywhere.
