SalesForce Business Analyst – Assistant Vice President

Job Title: SalesForce Business Analyst

Corporate Title : Assistant Vice President

Location : Chicago, Illinois

Business Description

DWS Group (DWS) is one of the world’s leading asset managers with EUR 719bn of assets under management (as of June 2019). Building on more than 60 years of experience and a reputation for excellence in Germany and across Europe, DWS has come to be recognized by clients globally as a trusted source for integrated investment solutions, stability and innovation across a full spectrum of investment disciplines.

We offer professionals and institutions access to our strong investment capabilities across all major asset classes and solutions aligned to growth trends. Our diverse expertise in Active, Passive and Alternatives asset management – as well as our deep environmental, social and governance focus – complement each other when creating targeted solutions for our clients. Our expertise and on-the-ground-knowledge of our economists, research analysts and investment professionals are brought together in one consistent global CIO View, which guides our strategic investment approach.

DWS wants to innovate and shape the future of investing: with staff from 35 nationalities, speaking more than 75 languages rooted in 22 countries, we are local while being one global team.

What We Offer You:

• We offer competitive health and wellness benefits, empowering you to value life in and out of the office
• Retirement Savings Plans, Parental Leave, and other family-friendly programs
• Educational Resources including College Coaching, Sponsorship [Tuition and Test Prep] Programs, and Student Loan Refinancing

Your Role

What You’ll Do

The SalesForce Program Development Team within DWS Technology is aiming to recruit a Business Analyst. This role is ideal for an experienced SalesForce Business Analyst who is seeking a exciting and rewarding engagement, with the potential to grow both their career and their understanding of this strategic system.

In DWS Investments, SalesForce is used for Client Relationship Management (CRM), Know Your Customer (KYC) and to support the DWS Sales organisation to conform to regulatory requirements such as MiFID or GDPR (EU Data Protection Rules).

Reporting to the Lead Business Functional Analyst, the goal of this role is to conduct investigations of issues and business processes to help manage the implementation of SalesForce project deliverables. Working with the business and technical delivery teams through the end to end software development lifecycle, to deliver a high quality solution that meets the client’s needs. Specific responsibilities of the role include ensuring that:

• Management of key business stakeholders to understand their requirements at a high level and set their expectations of delivery within this heavily regulated industry
• Creation of relevant Functional Specification documentation for use in hybrid agile development environment
• Collaboration with development team to deliver business priority items into SalesForce system
• Perform Project Management duties on specific releases including project planning and risk management
• There is a constant focus on the delivery of the agreed project deliverables and benefits, including early implementation where possible

Skills You’ll Need

This role will suit a professional who is comfortable operating at multiple levels and is able to see the bigger picture, as well as being immersed in the detail. It requires a dynamic, enthusiastic, self-starter, with a strong work ethic, who has a passion for delivering tangible business value. The skills and experience that are most relevant to the role are:

• Strong experience of SalesForce and ability to evidence knowledge to a certified level
• Experience of working on SalesForce project deliverables in the financial sector or similar heavily regulated industry (Asset Management/Banking being preferred)
• Experience of working within project teams through all phases of the Software Development Lifecycle and of operating with multiple methodologies, such as waterfall and agile
• Experience of data migration projects either through initial seeding of CRM systems or data integrations to external systems to enrich existing CRM data

Skills That Will Help You Excel:

• A strong technical background, at ease when communicating with technical teams and Solution Architects
• Possessing strong people and stakeholder management skills and a delivery focus with the ability to run working groups to deliver the solution
• Adaptable, flexible and pragmatic, with drive and purpose, a hands on style and high level of attention to detail
• Excellent problem solving skills, with the ability and mind set to jump in, create consensus and resolve issues
• Highly developed written and verbal communication skills, experience of writing BRD and FSD style documents

Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.

We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

Deutsche Bank is an Equal Opportunity Employer – Veterans/Disabled and other protected categories. Click these links to view the following notices: ” EEO is the Law poster ” and supplement ; Employee Rights and Responsibilities under the Family and Medical Leave Act ; Employee Polygraph Protection Act and Pay Transparency Nondiscrimination Provision .