Head of Infrastructure and Experience

Head of Infrastructure and Experience

The primary responsibility of the Head of I&E is to build, train and manage the ground operations team to support hotel owners and guest experience. The role spans over initiation to handover of the property for business operations and ensuring projects are completed with adherence to time and quality.

Duties And Responsibilities

• Lead multiple teams of varied strengths – should be able to plan the hiring needs, manage the capacity and plan for the peak. Should also be able to manage the performance objectively, coach and engage the team.
• Develop property and service standards for OYO’s hotel business in the US
• Monitoring performance management of the operations team
• Implement and manage KPIs for Area General Managers and hotel performance
• Collaborate with internal teams (e.g. product, marketing, revenue management, support)
• Taking ownership and driving metrics of customer experience
• Engage with all concerned stakeholders like hotel owners, contractors, vendors and other internal support teams to plan and schedule the launch of OYO properties.
• Guiding the team to ensure a seamless and effective advancement of the properties to OYO standards in the least possible time
• Monitoring and reporting progress of the projects and taking necessitated action to ensure time deadlines are met
• Engage in constant communication with all the involved stakeholders to identify and solve bottlenecks, find and adopt best practices, strengthen the launch process

• Strong interpersonal, problem solving and analytical skills
• Team leadership
• Capable of working in a complex environment and independent decision making, managing multiple projects simultaneously
• Strong written and verbal communication skills, proficient in business and technical writing
• Ability to deliver results under pressure and within deadlines

Additional Information

OYO Rooms is an equal opportunity employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity. We are committed to and excited about a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.