Director – Onboard Experience

To oversee the onboard (primarily Inflight and Catering) customer transformation initiatives, as well as to provide a single point of contact within GOSPD for Catering and Inflight. Position will ensure we’re executing timely, on budget and delivering the expected customer benefits with the onboard customer transformation initiatives.

• Oversee customer transformation work streams and projects in the onboard space, including Inflight and Catering

• Ensure timely and effective project delivery, overseeing project scope and budgets

• Measure and analyze NPS impact of customer transformation projects in the onboard space

• Propose longer term customer transformation initiatives in the onboard space

• Serve as primary point of contact within GOSPD for Catering Operations and Inflight, coordinating all intake and prioritization activities to choose the most impactful projects

Required

• Strategic planning and decision making

• Ability to work with cross functional groups

• Strong relationship building and problem resolution skills

• Ability to motivate, drive vision and provide leadership

• Ability to lead stakeholders through complex planning and implementation of initiatives

• Strong written and verbal communication skills

• Strong presentation skills

• Strong project management skills

• Bachelor’s degree MBA Preferred
• 7+ years of airline experience, with 3+ years of people management experience
• Experience working in/with Inflight and/or Catering Preferred