Position Summary:
Are you an experienced leader ready to transform our Application Services organization?
The AVP of Applications Services is responsible for leading an organization who support Hanover’s Enterprise and Corporate application portfolio. This multi-faceted role consists of leading a team of developers and database administrators, supporting business strategic development needs, driving DevOps best practices, and providing operational support.
This is a Full-time, Exempt role.
Responsibilities/Essential Functions:
The Application Services leader primary responsibility is to oversee all Enterprise/Corporate business applications and related activities.
- Develop and manage application portfolios to attain all IT service level agreements for the user community within the organization. This includes leading the direction for DevSecOps and Operational support of all major business facing applications.
- Direct management of group leaders along with appropriate staffing and management of the 50-person organization.
- Will apply proven communication and problem-solving skills to guide and assist the team on issues related to the design, development, and deployment of mission-critical information and software systems.
- Plan, coordinate, direct, and design all operational activities of the application department, as well as provide direction and support for IT solutions that enhance mission-critical business operations.
- Supervise and maintain the organization’s repository of software applications through best practices.
- Work closely with decision makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization.
- Ensure that applications meet business requirements and systems goals, fulfill end-user requirements, and identify and resolve systems issues.
- Review and analyze existing applications effectiveness and efficiency, and then develop strategies for improving or leveraging these systems.
- Cultivate and disseminate knowledge of application-usage, best practices, and proactive design patterns to fortify system stability.
- Assists in high-level strategy formulation, develops corresponding mid-level strategies and oversees creation and implementation of such.
- Provides strategic leadership in creating and implementing programs/projects/processes for Corporate strategic initiatives.
Position Requirements:
- Bachelor’s or master’s degree in Computer Science, Business Administration, or another related field.
- Has 15+ years of IT and business/industry work experience, with at least 7+ years of leadership experience and 5-7 years managing Application Development group, projects, portfolios while leading IT operational areas.
- Has in-depth knowledge of the technologies they are currently supporting and a proven willingness to stay knowledgeable about and introduce new technologies that would enhance our businesses.
- Balances strategic and operational priorities to deliver results.
Personal and Professional Competencies:
- Brings an executive presence and is comfortable and credible interfacing within executive leadership.
- Has a track record of being an inspiring leader with an inclusive approach who has built followership at all levels across an organization including their peer group and direct report teams.
- Highly motivated, self-directed and have the ability and desire to have real impact on an organization.
- Exhibits the ability to work well under pressure to provide results in a short time frame.
- A highly responsive, goal-oriented individual who will bring significant energy and drive to directly impact a growing business.
- Must have the desire and demonstrated ability to roll-up sleeves and work with team members in a hands-on management capacity.
- Has strong business partner relationship and vendor management skills.
- Demonstrates emotional intelligence, and personal/ professional maturity.
EEO statement:
“The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.
Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.”
As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. If you require a reasonable accommodation, as a candidate for employment, please inform The Hanover Talent Acquisition office.
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