Sr. Program Manager – Seller Feedback

• At least 5 years of program management or similar experience, preferably on large, complex initiatives.
• Demonstrated business judgment as well as ability to think creatively, analyze quantitatively using large complex datasets, problem-solve, scope technical requirements and prioritize.
• Strong oral and written communication skills, a bias for action, good judgment and critical thinking, and a proven ability to influence others.

Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.

Have you ever thought about what it takes to be called the #1 most trusted company for customers? What would you do to create a trusted marketplace where millions of buyers can shop and have a perfect order experience? Amazon’s Perfect Order Experience team works to ensure that Customers can buy with confidence on Amazon. We develop and implement technology innovations, programs, tools, and policies to protect the buying experience on Amazon while minimizing friction for our selling partners. Our team is constantly innovating on behalf of customers to solve business problems. We are looking for a Sr. Program Manager to help us drive improvements in Seller Feedback.

Seller Feedback is one of our most important mechanisms for guiding our customers to make great buying decisions when they purchase items from our selling partners. The feedback sellers receive also helps Amazon understand and determine which sellers are doing great, and which are driving poor experiences which may require our help.
In this position you will:

• Own and report on our key goals for improving Seller Feedback. This includes initiatives to improve overall accuracy of seller feedback, actionability for customers, and transparency for selling partners.
• Influence and coordinate the efforts of stakeholders to drive key initiatives related to our Seller Feedback goals.
• Track, measure and report on key metrics to demonstrate the impact of the program and to constantly iterate and improve on that impact.
• Develop mechanisms to stay closely engaged with both the customer and selling partner experience interacting with Seller Feedback.
• Work with product, analytics, and development partners to design new and innovative ways to drive the program forward.
• Work with our policy team to identify where, when and how we enforce on negative seller feedback, and how we work with selling partners to set things right for customers.
• Keep stakeholders and leadership updated on efforts and progress through regular written communications and in-person meetings.

• Experience in e-commerce environment.
• Experience with abuse, risk management, intellectual property, compliance or similar product initiatives preferred.
• Thrive in a fast paced environment where timing is crucial for success.
• Intensely customer-focused, with passion for improving customer purchase and post-purchase experiences
• Exceptional bias for action – willing to move quickly and decisively.
• Strong critical thinker with the vision to work both tactically and strategically.