Software Develoment Manager, Amazon Connect

• Bachelor’s Degree in Computer Science or related field,
• 8+ years experience building successful production software systems,
• 6 years management experience (including a combination of experience hiring, managing performance, and providing technical leadership),
• The ability to take raw product requirements and develop software architectures and designs to bring them to life,
• Experience defining system architectures and exploring technical feasibility tradeoffs,
• 3+ years building systems that build and leverage AI-based technologies.

Want to disrupt an industry by delighting customers? Looking for a job where your work can have direct and massive impact? Excited to join one of the newest and most exciting AWS services? Come be a leader on a team that is building a product that will touch millions of people daily.

We are just getting started building the most advanced call center system in existence!

Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect is the result of the ten years of development that went into building the tools Amazon uses to provide its award winning customer service at massive scale and launching it as a publicly available AWS service. With Amazon Connect, you can create your own cloud-based contact center and be taking calls in minutes. Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of AWS services such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3 and Amazon Kinesis to provide a truly frustration free, easy-to-use, extensible, and natural customer experience. With this technology, we are transforming an industry and the way customers interact with businesses and how agents service them.
We have a rapidly growing customer base and an exciting charter in front of us that includes solving highly complex engineering and algorithmic problems.

Amazon Connect Team is looking for a passionate and talented Senior Manager responsible for a new, unannounced set of features. The position represents a rare opportunity to be a part of a fast-growing business soon after launch, and help shape the technology and product as we grow. You will be playing a crucial role in developing the next generation contact center, and get the opportunity to design and deliver scaleable, resilient systems while maintaining a constant customer focus.

To succeed in this position, you’ll establish teams that work with customers as well as tech leaders within the team and across AWS. You’ll drive operational improvements across internal and external organizations, while building new systems that leverage AI in the call center environment. You’ll drive a culture that values operational excellence, security, customer focus, and continuous improvement.

Learn more about Amazon Connect here:
https://aws.amazon.com/connect/

Media coverage on Amazon Connect:
https://techcrunch.com/2017/03/28/aws-amazon-connect/
Power of Amazon Connect:
https://www.youtube.com/watch?v=9qky_E39-_I