Performance Development, Project Manager

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Company: JPMorgan Chase
Location: Newark, DE 19713

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JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and a worldwide employee base of approximately 240,000. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at http://www.jpmorganchase.com.

Business Overview

The Performance Development team rolled out a new approach firmwide in 2018 that is based on real-time feedback, regular Check-Ins, and great coaching. It was a big change, and the journey continues as we embed Performance Development into everyday activities for our 240,000+ employees by:

  • Providing managers and employees with dynamic ways to learn and practice new behaviors.

  • Encouraging all to think and do things differently by keeping Performance Development ‘top of mind’.

  • Using feedback to inform our engagement and communication approaches.

  • Implementing 2020 Year-End smoothly, partnering with Line of Businesses and other HR functions.

We are also part of the firmwide rollout of a new, integrated, Cloud-based solution for HR by:

  • Supporting design and build of Performance Development-related elements of the HCM Oracle solution.

  • Identifying and managing change impacts

  • Helping to develop and implement stakeholder engagement, education and communication efforts to help drive understanding and adoption of the new tool.

Job Description Overview

The Performance Development Program Associate is a key member of the Performance Development team who adds value across program management, learning/communication/stakeholder engagement activities and technology work.
To be successful, the individual will need to flex as needed to support all moving parts. It also requires the ability to partner with the full team and broader stakeholders to ensure messaging, content, processes, technology enhancements and overall timing are integrated, consistent and powerful.

Responsibilities

  • Help manage overall program, participating and/or leading key stakeholder meetings; tracking activities, deadlines, open items, risks; and completing ad hoc projects.

  • Support implementation of change plan to better reach HR, managers and employees and encourage them to integrate performance development activities into every day routines.

  • Own our internal online presence, three homepages – one for HR, one for managers, and one for employees – to ensure content is up to date and relevant.

  • Own execution of year-round communications, driving detailed project plan to ensure timely delivery of articles, advertisements, videos, etc., in partnership with HR Communications.

  • Assist in collection and analysis of metrics, reports, etc. to measure effectiveness and behavioral changes.

  • Help update/maintain learning resources (e.g., short videos, eLearnings, tip sheets and FAQs).

  • Support broad-range of activities related to PD elements of Program Centricity (Cloud Rollout) e.g., business processes, operational readiness, change management, employee experience, testing, data conversion, reporting.

Capabilities

  • Be an innovative thinker who is also detail-oriented and able to juggle multiple priorities simultaneously and manage detailed project plans.

  • Effectively communicate by actively listening, writing clearly and concisely, targeting for different audiences and using appropriate methods to guide group meetings.

  • Lead ad-hoc teams and manages to outcomes by influencing without direct authority.

  • Leverage knowledge and personal commitment to excellence to deliver results that meet all standards of quality, compliance, timeliness and customer experience.

  • Maintain a proper control environment whereby policies, procedures and processes are understood and consistently followed, issues are escalated and appropriate documentation is accurate.


Qualifications

  • Bachelor’s degree or equivalent experience – preferably in HR, training and development, psychology, organizational effectiveness and/or communications.

  • Preferably an HR/training or development professional with experience in consulting and/or a large, multi-national firm.

  • Working knowledge of performance / talent management practices.

  • Formal project management training and/or certification a plus.


Technical Skills

  • Well versed in measurement methodologies to assess effectiveness of design solutions.

  • Demonstrated excellence in Excel, Microsoft Project, PowerPoint and Word.

  • Experience supporting technology implementations.

  • Working knowledge of Business Objects, data analytics and reporting tools a plus.


Analytical Skills

  • Assess situations using both qualitative and quantitative factors.

  • Exercise independent judgment and creative problem-solving techniques in highly complex environment.

  • Identify problems as opportunities and to manage well under pressure and are able to deal with ambiguity, with a bias toward simplicity and action.