Customer Success Manager

SportsEngine, Inc., an NBC Sports Group company and leading provider of Sport Relationship Management (SRM) software, is adding a Customer Success Manager to join our fast-paced team in NE Minneapolis. This role will support new customers of our SportsEngine product. You will be instrumental in helping us maintain our high standards with customers.

Customer Success Managers are responsible for coordinating and driving the successful onboarding of new customers and first year client experience. Our Customer Success Managers thrive in a fast-paced environment, balancing 250 accounts and 75-100 live opportunities at any given time. They act as a single point of contact for all deliverables within the onboarding process and ensure that the customer experiences a positive, consistent and successful first year with SportsEngine. Effective communication of account status and managing expectations is crucial in this role.

Each day hundreds of thousands of volunteer coaches, directors, and managers positively impact the lives of millions of athletes through sports. In addition to teaching them about their sports, they also impact their lives by teaching them life-long values of working hard, being honorable and treating each other like family. At SportsEngine, our mission is to help make these volunteer’s lives easier by building world-class technology solutions to help them spend less time running their organization and more time putting smiles on the faces of these athletes. To us, they are heroes.

We’re looking for people who not only believe in our mission, but have a passion for craftsmanship. We’re one of Minnesota’s Top 100 Companies to Work For, provide great facilities and equipment, competitive pay, terrific benefits, and the opportunity to go home each night knowing you truly made a difference in the lives of heroes.

Join us.

Customer Success Manager Role and Responsibilities:

• Serve as a new customer’s Customer Success Manager while coordinating the implementation of core product offerings
• Effectively track onboarding tasks and progress and review onboarding tasks to ensure activation dates are being met
• Work collaboratively with other SportsEngine teams, specifically Sales, Support, Creative and Account Management during the onboarding process
• Establish clear ownership for onboarding tasks, ensure that team members have the tools needed, and provide timely feedback
• Proactively communicate onboarding status, issues and risks to Manager of Customer Success
• Ensure a successful first year on the SportsEngine platform
• Other duties as assigned

Customer Success Manager Qualifications and Skills:

• 1-2 years of project management or account management experience a plus
• Ability to coordinate 75-100 onboarding opportunities concurrently
• Excellent communication skills
• Excellent attention to detail
• Understand the value commitments to ensure on-time delivery and onboarding completion
• Strong interpersonal skills including collaboration with other SportsEngine teams
• Strong analytical, planning, and organizational skills with an ability to manage competing demands
• Strong knowledge and understanding of business needs with the ability to establish/maintain high level of team trust and confidence

Equal Employment Opportunity
SportsEngine is committed to equal employment and advancement opportunity for all employees and candidates for employment without regard to race, color, ancestry, national origin, religious creed, gender, physical or mental disability, veteran status, sexual orientation, age or marital status in accordance with the applicable laws and regulations.