Experience
Summary:
This position works under the direction of the Director Population Health to provide direct project management support to assigned projects within the organization. The Project Manager initiates, plans, develops, executes and manages project timelines, conducts problem assessments, ensures efficient project implementation, and reports on project performance in conjunction with project sponsors. Expertise in the use of project management tools, facilitation, group processes and critical thinking is essential. The Project Manager works to ensure maximum effectiveness of resources, quality, change, integration, cost, and scope management using effective communications techniques. The Project Manager identifies opportunities for efficiency, effectiveness and process innovation while analyzing relevant project data and implementing process improvements.
Principle Accountabilities:
- (60%) Provide direct project oversight by initiating, planning, executing, controlling and closing out projects that drive quality improvement and high-reliability as assigned by the Director Population Health.
- Project Management. Developing a work breakdown structure and project oversight to ensure project deliverables and outcomes are met in a timely manner. Monitors progress of projects against schedule, tracks budget, reports on barriers, issues, and identifies mitigation strategies to manage risks.
- Planning. Establishes and documents charters, governance, project plans, project schedule, clearly identifying tasks, deliverables, assigned roles and responsibilities and define the project’s critical path. Assists with development of success metrics to effectively report project results.
- Resource Management. Directs project teams through project completion. Identifies appropriate resources required, vendor oversight, ensures engagement of teams, secures commitment to the work, tracks budget, and escalates to stakeholders as resource needs are identified.
- Communications. Communicates timely and effectively by developing a communication plan and status reports on progress of assigned projects. Regularly updates project sponsors, executives and stakeholders. Schedules meetings, prepares agendas, and facilitates cross-functional project teams.
- Scope & Change Management. Ensures the agreed upon scope as defined in the project charter is delivered to the requestor. Escalate changes to scope, schedule or budget by effectively utilizing the change management process.
- (20%) Provides direct support and project oversight for St. Luke’s clinical practices and departments undergoing improvements in systems and delivery of care.
- (20%) Performs other duties as assigned.
Total 100%
Knowledge, Skills and Abilities:
Required Experience:
- Minimum of two (2) years of experience in healthcare or public health.
- Minimum of two (2) years of experience in project management
- Knowledge of quality improvement concepts and healthcare transformation models, e.g., Accountable Care Organization (ACO), Patient Centered Medical Home (PCMH), Comprehensive Primary Care (CPC).
- Proven track record of successfully leading teams and implementing change initiatives required.
- Experience managing teams from cross-functional departments and disciplines required.
- Experience leading complex and concurrent projects with various size teams preferred.
- Must be able to work independently and collaborate with teams of individuals in diverse settings with a solution-oriented approach.
- Must have excellent relationship management skills, data analysis and management skills and communication, coaching and organizational skills.
- Proficiency with Microsoft Office and project management tools/techniques and methodologies is required.
- Experience with electronic health record.
Required Education:
- Bachelor’s degree in healthcare or related field.
Licenses or Certifications:
- PMP, Lean Six Sigma, or CPHQ certification preferred.
Working Conditions:
Work will be completed in both an office and hospital/clinic environment. Schedule may vary depending on assigned rotations. Work will occur at all St. Luke’s sites and will require travel between sites.
Hearing and Speaking: Continuously for or in-person and telephone conversations.
Standing: Frequently, as required to make presentations or perform other job tasks.
Sitting: Continuously, chair or stool up to 8 hours per day – able to intermittently move about.
Changing Position: Frequently, as needed from sitting to standing to walking, etc.
Walking: Occasionally, 2 – 4 hours per day on concrete, vinyl and carpeting.
Carrying: Up to 25 pounds (supplies, equipment, books, papers, etc.) for intermittent period and distances.
Lifting: Up to 25 pounds (patients, equipment, supplies, books, etc.) Intermittent throughout the day.
Pushing/Pulling: Up to 25 pounds, intermittent, throughout the day.
Bending: From the waist and knees, frequently throughout the day.
Reaching/Handling: Fine manipulation, repetitive, gross motor requiring reasonable range of motion in upper extremities, including overhead reaching.
Twisting: Reasonable range of motion required, intermittent periods, throughout the day.
Climbing: Staircase, occasionally throughout the day.
Crawling: Infrequent but possible on vinyl, carpet surface to retrieve or attend to articles that require attention.
(Occasionally: 1-33%, Frequently: 34-66%, Continuously: 67-100%)
The most significant of duties are included but this does not exclude occasional work assignments not mentioned or developmental duties.
Job Relationships: Interacts regularly with patients, physicians, families and other internal and external healthcare providers.
Takes direction from: Director of Population Health
Provides direction to: N/A
Supervised by: Director of Population Health
FTE: 1.0
Mission/Values
MISSION
Faithful to our Episcopal-Presbyterian heritage and its ministry of healing, St. Luke’s is dedicated to improving the health of the communities we serve.
Using talents and resources responsibly, we provide high quality, safe care with compassion, professional excellence and respect for each other and those we serve.
VISION
As an independent healthcare network, we create healthy communities in the region through our commitment to high quality, safe and personalized services.
CORE VALUES
Human Dignity
We accept and treat all persons as being created in the image of God.
Compassion
We respond with caring to the needs of others as if they were members of our family.
Justice
We honor each person’s rights and responsibilities in light of the common good.
Excellence
We set and strive to attain high standards of performance and continuous improvement.
Stewardship
We use our talents and resources wisely, with honesty and integrity.
FACES – Friendly – Available – Caring – Efficient – Safe Communication Standards: Promotes and provides courteous and effective communication with internal and external customers.
