MANAGER PHYSICIAN & CONSUMER EXPERIENCE

The Manager Physician & Consumer Experience will coordinate the implementation and support of information technology (IT) initiatives that improve cost effectiveness, health care service quality, and business development in a constantly changing, competitive marketplace. The Manager Physician & Consumer Experience works with the Director of Information Services and CIO to lead the hospital and physician practices in planning, implementing and supporting Physician and community health focused and information systems. The Manager Physician & Consumer Experience Performs duties and responsibilities in a manner consistent with our mission and values.

Principle Accountabilities: % Of Time Spent

This position provides operational and resource management, strategic and tactical planning, development, evaluation, and coordination of the information and technology systems for the hospital and associated physician practices. This position is designed to ensure the continuous delivery and operation of integrated clinical and administrative information systems.

The Manager Physician & Consumer Experience is responsible for the management of multiple information and communications systems and projects, including voice, data, imaging, office automation, electronic medical records (EMR), community health information exchange, etc�

The Manager Physician & Consumer Experience reports to the Director of Information Services of St. Luke’s Hospital and supervises the organization’s Information Systems Physician Systems support staff. (25%)

The Manager Physician & Consumer Experience proactively serves and participates with other members of St. Luke’s Hospital, related physician practices and the Information Services staff for software application selection, implementation, upgrades, enhancements, maintenance, vendor relations, and customer service. (25%)

The Manager Physician & Consumer Experience provides supervisory management for the Physician systems support group Business Systems Analysts and ensures that St. Luke’s Hospital values are reflected in daily activities. (50%)

Total: 100%

Bachelor’s degree in ‘Computer Science or related field or equivalent work experience required.

A minimum of ten years’ Information Systems experience, three to five of them supervisory or lead required. Strong dedication to quality customer service; excellent interpersonal, communication and listening skills (verbal and written); excellent initiative and assertiveness as well as project management and organizational skills; high level problem resolution/analytical competence; knowledge of clinical/business and physician systems and processes, facility hardware, network infrastructure and LAN/PC based software applications; adaptability to changing priorities and ability to work well under stress and time pressures; in-depth accurate perception of end user business. Excellent supervisory skills with the ability to manage, challenge and motivate staff with varying levels of business/technical expertise.

The The Manager Physician & Consumer Experience takes direct reports from the director of Applications & Project Management.

MISSION

Faithful to our Episcopal-Presbyterian heritage and its ministry of healing, St. Luke’s is dedicated to improving the health of the communities we serve.

Using talents and resources responsibly, we provide high quality, safe care with compassion, professional excellence and respect for each other and those we serve.

VISION

As an independent healthcare network, we create healthy communities in the region through our commitment to high quality, safe and personalized services.

CORE VALUES