Director of I.T. Operations

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Company: Pitney Bowes
Location: Shelton, CT

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At Pitney Bowes, we do the right thing, the right way.

As a Director of I.T. Operations for Pitney Bowes, you can too.

We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.

We actively look for prospects who:

  • Are passionate about client success.
  • Enjoy collaborating with others.
  • Strive to exceed expectations.
  • Move boldly in the quest for superior and best in market solutions.

You are:
An experienced leader for the I.T. Operations team at Pitney Bowes. As a key leader within the I.T. organization you will be responsible for the I.T. services provided to all internal users and the processes used internally by IT to operate effectively. You are a highly visible Director of I.T. Operations who will interface closely with internal stakeholders, executive management and department heads. You are a successful leader with previous experience growing teams and developing an operations function; i.e. defining procedures, setting service standards, defining SLAs, etc. The role requires a self-starter with strong technical knowledge, but equally focused on Customer Service, Continuous Improvement, and optimizing the Global Support model.
This position will sit permanently in Shelton, CT.

You will:

  • Lead teams that provision, manage, and secure Pitney Bowes end user devices, including laptops, personal computers, and mobile devices.
  • Lead large teams for supporting collaboration technologies, e.g. email, Skype, Teams, SharePoint, and video conferencing.
  • Manage 24x7x365, outsourced/off-shore Global Service Desk and ensuring that users received timely and competent service.
  • Oversee ITIL service operations, including incident, problem, asset, knowledge, change, and configuration management.
  • Direct teams responsible for IT Service Management tools and reporting, including the analysis, implementation, and system administration of enterprise BMC suite of tools.
  • Enable continual service improvement through the effective use of metrics in support of key performance indicators and critical success factor used to manage service delivery.
  • Manage service levels and drive organizational initiatives with data and metric driven decision making.

Your background:

As a Director of I.T. Operations, you have:

  • Advanced knowledge of ITIL and ITSM processes and implementation.
  • Broad knowledge of collaboration and end user device management technologies.
  • Ability to lead global teams consisting of internal employees and external service providers.
  • Strong management skills with the ability to develop teams and cultivate talent.
  • Excellent verbal and written communication skills for technical and non-technical audiences of various levels in the organization.
  • Must be able to travel domestically and internationally.
  • Bachelor’s Degree preferred.


We will:

  • Provide the opportunity to grow and develop your career
  • Offer an inclusive environment that encourages diverse perspectives and ideas
  • Deliver challenging and unique opportunities to contribute to the success of a transforming organization
  • Offer comprehensive benefits globally (pbprojectliving.com)


Our Team
At Pitney Bowes, our passionate and ambitious team delivers innovations that help clients navigate the complex and always evolving world of commerce: from helping them use data to market to the best customers, to enabling the sending of parcels and packages efficiently, to securing payments through statements and invoices. In everything, we do, we deliver accuracy and precision to drive meaningful impact.