At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always reexamining the way people learn best, whether it’s a child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology—and each other to surpass these boundaries—we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
Pearson’s Online & Blended Learning (“POBL”) K-12 group provides high-quality, highly accountable online education solutions to schools, school districts and students in grades K-12. It supports over 75,000 students in 43 virtual schools and serves families and schools with a variety of digital learning and online school solutions including Connections Academy, International Connections Academy, and Pearson Connexus.
The group, formerly known as Connections Education, is based in Columbia, Maryland and has been named a “Top Workplace” by the Baltimore Sun for three consecutive years and a “Best Place to Work” by Baltimore magazine. Recognized for its outstanding curriculum, high-quality teachers and leadership, Pearson Online & Blended Learning is committed to expanding quality education through technology, and helping students achieve both academic and personal success.
Position Summary:
The Vice President of Student Success is responsible for providing leadership in the determination, coordination, planning, implementation and evaluation of retention and student success initiatives. Leveraging data analytics, this position will support OBL and school retention efforts, identifying best practices and coordinating and influencing across functions including but not limited to Family Marketing, Enrollment, Family Support, Planning and Processes, Product Management, Curriculum and School Services. Specifically in School Services the VP of Student Success will need to closely work with the Partner School Leadership (PSLT) and the Partner School Success.
This position will report to the OBL Managing Director and will serve as a member of the OBL Leadership Team. This function is at the heart of Pearson’s aspiration to provide high quality online education to students and the VP of Student Success will be responsible for improving the overall student retention across CA schools. The VP Student Success is charged with ensuring that we maximize student outcomes, understanding that improved retention also drives increased academic outcomes for schools and OBL overall
+ Strategic Vision and Execution: Develop and execute a plan to enhance retention across OBL that articulates required functional coordination, needed support provided to the schools, and identifies leading and lagging metrics to ensure the success of the function
+ Design and implement data analysis, predictive models, institutional initiatives, policies, procedures and materials to increase retention.
+ Work in a cross functional environment to ensure that retention operational priorities are aligned with overall strategic direction of OBL with strong influencing skills.
+ Lead the Intent to Return (ITR) process to ensure communication and alignment between the schools and OBL enrollment and marketing functions. Build an annual campaign to enrolled parents to keep them enthusiastic about the product and schools
+ Evaluate (in conjunction with PSLT) schools’ retention efforts and processes to determine needed interventions and best practices for all schools
+ Provide leadership and guidance in implementing innovative, student-centered approaches to student success in co-curricular experiences, e.g. student activities and events, student clubs and organizations, first-year transition programming, student conduct, counseling and retention-focused activities
+ Create, manage, and monitor comprehensive onboarding program for new students to the schools (cross-functional work with PSLT, Marketing, Enrollment, Learning Coach Support, Family Support and Curriculum).
+ Work with Learning Coach Support and Product Training to ensure robust support for parents and learning coaches.
+ Develop a deep understanding of the product and identify and develop strategies to remove barriers to student success and advocate for changes with the leadership team
**Qualifications**
Requirements:
+ Bachelor or Master’s Degree required and related experience
+ Experience in marketing and retention of customers and/or education preferred, and significant experience required
+ Minimum of 5 years of direct experience working in/with schools/Universities in a leadership capacity, with some responsibility or oversight for retention during their tenure
+ Demonstrated success in leading change, aligning cross-functional teams toward a common goal and supporting administrators, teachers, and students
+ Experience working in a high-stakes regulatory environment such as education, financial services or health care, where compliance is critical to operational success and consequences for non-compliance are detrimental to the organization
+ Minimum of 10 years of experience identifying and implementing operational best practices, policies and process re-engineering and a proven track record in developing and executing strategic initiatives while understanding financial impacts
+ Strong leadership skills, an ability to build the case for change and to bring people with you. Operates with a high sense of urgency
+ Demonstrated ability to leverage technology and integrate diverse sets of information to solve problems as well as build and execute on business plans
+ Experience leading retention and student success “best practices”
+ Strong initiative and ability to work independently in a start-up or fast-paced environment and coordinate the completion of multiple tasks simultaneously. Adapts readily and easily to changes in priorities and business conditions while still driving towards organizational results
+ Ability to occasionally travel (approximately 20%)
Key Capabilities:
+ Data analytics – ability to collect, clean, process, and interpret raw data sets to make informed decisions about target populations, effectiveness of programs and development of actionable initiatives
+ Works well in a matrix – Models collaboration, solves problems with peers, builds trust and support, uses indirect influencing tactics.
+ Delivering Financial Results – A strong track record of delivering against budgets and commitments.
+ Communications – A great communicator who engages teams and stakeholders with thoughtful delivery and messages that resonate.
+ Building a strong team – Creates strong morale and inclusive spirit within team, proactively addresses team performance and communication challenges and blends new people into teams when needed. Has a track record of hiring and quickly and effectively onboarding great talent. Demonstrated success developing and promoting talent.
+ Takes personal responsibility – Completes tasks, takes responsibility regardless of the outcome, proactive at taking opportunities.
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Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
**Primary Location: ** United States
**Job: ** Customer Service
**Organization: ** North America Connections
**Employee Status: ** Regular Employee
**Job Type: ** Standard
**Shift: ** Day Job
**Job Posting: ** Dec 11, 2019
**Job Unposting: ** Ongoing
**Schedule: ** Full-time Regular
**Req ID: ** 1916500
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
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