Are you passionate about creating an exceptional client experience?
Discover your opportunity with Union Bank, a division of the Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world. At Union Bank, we care about the details that matter most to our clients. We have our clientsâ best interest in mind, drawing on more than 150 years of experience to understand their distinct needs and tailor our solutions. Weâre part of 150,000 colleagues around the globe striving to be the worldâs most trusted financial group. Trust starts with a culture of putting people first and empowering you to achieve your potential. Join Union Bank, where being inspired is expected and creating results is rewarded.
Reporting to the Director of Digital Analytics, this position will be part of the Business Data and Insights group located in Irvine. The position will be responsible for enhancing the reporting and analytics for digital channels, including the production of customer journey reporting, and supporting the business for ad hoc requests and deep dive analyses.
Major Responsibilities:
Compile, analyze, and translate digital channel data into stories and actionable insights
Present key findings and opportunities for improvement to senior management based on data-driven analysis
Seek understanding of all customer touchpoints to properly align data across all channels, not just online
Collaborate with Digital Banking Experience team to develop and track KPI metrics for each customer journey
Develop complex reports that empower users to answer their own questions quickly and easily while preserving data integrity and consistency
Continuously improve existing reporting to incorporate new findings, benchmarks, and updated business goals
Partner with the Analytical Platforms team to discover, import, and merge outside datasets into Digital Data Mar
Qualifications:
Bachelor’s Degree in Computer Science, Information Systems or related field desired
- Minimum 5 years of work experience with database tools like Microsoft SQL Server, Toad
- Minimum 5 years of work experience writing freehand SQL statements that are moderate to complex
- Minimum 5 years of work experience with visualization tools like Tableau, DOMO
- Experience in conducting data analysis, translating data into stories
- Exposure to digital analytic tools like Google Analytics, Coremetrics, or Heap
- Experience with data management solutions like CDPs and DMPs is a plus
- Subject matter expertise with data in one or more of the following channels: digital (online/mobile), call center, or branch/banking
- Advanced Excel skills required, including custom formula development, functions, pivot tables, and visualization techniques
- Detail oriented with the potential to work efficiently and independently with little supervision
- Strong interpersonal and communication skills to include listening, verbal and written skills
- Excellent time management skills and the ability to work under time pressure and handle multiple tasks/projects at the same time
The above statements are intended to describe the general nature and level of the work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
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