Project Manager/Estimator

Description

Serves as an internal liaison between the Safeguard BAM distributors or Deluxe sales team and the Plant. Responsible for understanding customer needs and ensures successful service and delivery to customers. Provides the internal quote, order support and follow-through for projects from start to finish. Responsible for successful project management and acts as the single point of contact for BAM distributors or Deluxe sales team.

Accountabilities:

• Acts as the single point of contact for BAM distributors or Deluxe Sales team to ensure consistent accuracy, efficiency and customer satisfaction on orders, estimates and delivery of products. Communicates by phone, fax or email. May meet with partners on or off-site.
• Manages orders throughout the process, ensuring orders are correct and will be delivered on time.
• Obtains job specifications, submits quote requests, and provides quote letters to BAM distributors or Deluxe sales team. Coordinates with Purchasing on outsourced items.
• Prepares estimates through coordinating directly with shop floor management and personnel to collect first hand data required to complete accurate quotes utilizing available equipment.
• Maintains communication with the BAM distributor/Deluxe sales team, customer and internal teams. Contacts distributor/sales/customers with file problems for resolution if necessary. Responds to inquires including tracking numbers for proofs and deliveries, questions or concerns.
• Identify variances from the original estimated specifications and order submitted, contacts distributor/sales to discuss and resolve orders/issues ensuring error free processing once placed in production.
• Identify and implement process improvements for quoting and entering orders into production to ensure satisfaction of BAM distributors or Deluxe sales team.
• Resolve escalated customer problem calls efficiently and effectively based on logical assumptions and factual information taking into consideration resource constraints, and organizational values.
• Working with customers to calm the situation using strong negotiation and persuasive skills to ensure the best solution for the customer and the business.
• As point of contact, develop and enhance high quality relationships with partners by consistently exceeding expectations of service and delivery.
• Works with Accounting to ensure jobs are invoiced correctly
• May host plant tours.

Required:

Education: High school (or equivalent)

Experience: 3+ years of experience in customer service

Critical Knowledge/Skills/Abilities:

• Ability to make solid and accurate decisions independently based on analysis, experience and judgment.
• Ability to read and comprehend simple instructions, short correspondence and memos. Ability to effectively present information in one-on-one and small group situations to internal personal as well as all visitors. Familiar with AS400, OMS, and SAP.
• Ability to add, subtract, multiply and divide in all units of measure using while numbers, common fractions and decimals.
• Strong PC skills with an emphasis on Microsoft Office Excel and Word. Strong communication skills, both oral and written.
• Ability to apply common sense understanding to carry out detailed written or oral instructions.
• Should be self starter and self motivator.
• Must be dependable, punctual and reliable.

Deluxe Corporation is an Equal Opportunity / Affirmative Action employer:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Please view the electronic EEO is the Law Poster and EEO is the Law Poster Supplement which serves to inform you of your equal employment opportunity protections as part of the application process.

Department: Operations
Remote Work Location: No
Employment Type: Associate
Full Time/Part Time: Full Time
Shift Type: Traditional