Program Manager – Talent and Organizational Development

Under the general supervision of the Manager – Talent & OD, this position is responsible for understanding the internal customer’s business needs and requirements for delivering value. This role will support the implementation of a broad range of talent, leadership, diversity, engagement and organizational development services. In collaboration with the Talent CoE, he/she will execute a talent plan that supports the business strategy.

• In partnership with Talent CoE, deploy a variety of solutions across geographies in a way that are relevant and impactful:
• Provide managers with the tools needed to reinforce learning for their teams.
• Support the delivery of key talent management activities (e.g. Performance Management, Engagement, identification of critical/HIPO talent, top talent, 9 box, calibration etc.)
• Onboarding: Assist in the deployment of enterprise onboarding and ensure functional onboarding processes/programs are in place
• Learning & Development: deploy enterprise learning solutions to drive knowledge transfer and business impact; identify development opportunities (i.e. stretch assignments/action learning assignments) to support the development of the organization’s high potential talent
• Team Effectiveness: implement strategies to ensure business and local teams can strive to be a high performing team. Facilitate a wide range of meetings, given variability of group size, make-up, business priorities, cultures, type / sensitivity of topics and team/organizational dynamics.
• Train-the-Trainer: conduct and support train-the-trainer certifications and provide facilitation guidance and mentoring support to regional facilitators; coordinate external certifications and accreditations of leadership development programs
• Coaching: Manage/engage in coaching relationships with leaders as part of leadership development programs such as the 360 assessment process which includes providing information, conducting training on interpreting results and providing coaching to associates
• Inclusion & Development plans: provide guidance related to improving inclusion & diversity efforts
• Competencies: in partnership with CoE help to identify competencies and needs for current and future capability needs
• Analytics: support the development, tracking and use of metrics to the COE and management team

• BA/BS with 5-8 years of progressive experience in Leader Development and/or Organization Development
• Successful track record designing and managing multiple projects and priorities with minimal supervision.
• Impeccable customer service, interpersonal, and team building skills
• Must be proactive, a self-starter, results oriented and take ownership
• Ability to partner closely with senior executives and execute quickly
• Flexible and agile in your approach to leveraging data and making rapid decisions
• Willing to get involved in a variety of tasks from high level strategic to detailed and routine tasks
• Ability to work in dynamic, sometimes ambiguous environment where priorities may change.
• Flexible and adaptable when dealing with ambiguity, conflicting priorities and crises
• Design and adult learning (e.g., ADDIE Model, Design Thinking, Kirkpatrick Model, Bloom’s Taxonomy) knowledge

Staples is The Worklife Fulfillment Company, helping businesses of all sizes be more productive, connected and inspired. With dedicated account teams, category professionals, innovative brands and a curated product assortment for business, Staples provides customized solutions to help organizations achieve their goals. Interested in joining the team? Check out our perks and benefits!