Our company is an industry leader, and we believe that our employees are our greatest strength. We are looking for a Market Director that is committed to overseeing all operational activities in our Columbia, SC office. The Market Director oversees a team of department managers dedicated to asset level performance, market profitability and resident satisfaction. With support from Conrexâs corporate Center of Excellence, the Market Director implements company policies and procedures, best practices, and national quality standards. Responsible for setting common goals to maximize revenue and bottom-line performance while providing exceptional service and response time to our residents. Responsible for implementing comprehensive programs, initiatives and strategies aligned with budget and company/regional objectives throughout the assigned portfolio. Fosters and maintains a team culture that focuses on results and accountability while valuing a positive, professional, collaborative and learning-based work environment.
Key Accountabilities:
Renovation Management
- Oversight of renovations and turnovers to include budgeting, vendor management, quality control, and targeted completion times holding the Project Managers accountable
Maintenance Management
- Oversight of maintenance to include budgeting, vendor management, quality control, resident satisfaction and targeted completion times and holding the Maintenance Manager accountable
Resident Experience Management
- Oversight of Resident Experience to include occupancy and retention targets, resident satisfaction, applicant screening escalations, leasing activities, commission review and holding the Resident Experience Manager accountable
Employee Satisfaction / Engagement
- Manages, trains and coaches individual employees while guiding them to reach their potential and providing constructive feedback for employee development
Market Level Profitability
- Oversee overall financial performance of assigned market
- Responsible for portfolio performance through review of marketing, pricing and financial strategies as well as review of maintenance, renovation and turnover expenses
- Works within approved budget
- Conserves organizational resources
- Develops and implements cost saving measures
- Support the acquisition process by identifying high performing areas
- Responsible for $120,000,000 worth of assets to include Profit & Loss of Market
Customer Satisfaction
- Direct oversight of resident satisfaction and retention
- Provides and promotes best in class customer service
Preferred Education and Experience:
- Bachelor’s degree or 4 years applicable experience
- Previous General Manager experience is a plus
Competencies (Behaviors and Technical Skills):
- Communications- Expresses ideas and thoughts verbally. Expresses ideas and thoughts in written form. Exhibits good listening and comprehension. Keeps others adequately informed. Selects and uses appropriate communication methods.
- Managing People- Provides direction and gains compliance. Inspires respect and trust. Shows courage to take action. Motivates others to perform well.
- Problem Solving- Identifies problems in a timely manner. Gathers and analyzes information skillfully. Develops alternative solutions. Resolves problems in early stages. Works well in group problem solving situations. Reacts well under pressure.
- Recruitment & Staffing- Utilizes recruitment sources. Exhibits sound interviewing skills. Presents positive, realistic view of the organization. Analyzes and forecasts staffing needs. Makes quality hiring decisions.
- Teamwork – Balances team and individual responsibilities. Exhibits objectivity and openness to others’ views. Gives and welcomes feedback. Contributes to building a positive team spirit.
Other Qualifications:
- Excellent leadership, management, and organizational skills
- Ability to read and comprehend financial statements, such as profit and loss statements, general ledgers, budgets, ect
- Comprehension of federal fair housing laws and any applicable local housing provisions
** ALL HIRES ARE CONTINGENT ON PASSING BACKGROUND AND DRUG SCREENING **
CONREX IS AN EQUAL OPPORTUNITY EMPLOYER
ADA and Reasonable accommodation
An applicant with a disability may request a reasonable accommodation, if needed, to enable the applicant to apply for the job and take part in the job interview. A written request for a reasonable accommodation must be made. We reserve the right to request a physicianâs statement supporting the accommodation request.
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