Incident Manager

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Company: Forensic Analytical Consulting Services
Location: Grand Rapids, MI 49504 (Westside Connection area)

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The Incident Manager will manage FIRM Incidents with various tasks which include reviewing and entering project data in tracking software, work with vendors to maintain daily progress reports and standard office assistance as needed. Contact FIRM Project managers as needed to assist with incidents.

Responsibilities:

  • Create incident items in tracking program (Response Tracker) when an incident occurs at a client?s property (mainly water damage, trauma clean-up, fire, etc..) and manage regular data input throughout the duration of the project.
  • Communicate with vendors, as needed, to maintain regular project updates.
  • Assess updates and determine if additional response by FACS is warranted based on set criteria.
  • Manage project logs and monitor project flow by tracking proposals/authorizations, issuing follow-up notifications with FACS team and clients as needed.
  • Upon receiving signed authorizations, schedule projects with Project Managers and prepare project document, PIF/POS.
  • Assist in recording assessment notes and laboratory results and in preparing and reviewing reports to be issued to clients.
  • Pending approval, issue completed reports to clients in a timely manner following project completion.
  • Assist in development, critical review, and implementation of new methods and procedures for EH&S program development

  • Knowledge normally acquired through the first two to three years of college, such as an associate’s degree in science, business, communication, or a related field, or an equivalent combination of education and experience.
  • Credentialed and/or knowledge of Institute of Inspection, Cleaning and Restoration (IICR).
  • Two years of property restoration experience or similar trade.
  • One year of related and progressively more responsible or expansive work experience in project coordination and monitoring.
  • Problem solving skills related to projects and incidents, ability to maintain confidentiality of information.
  • A team player with customer service orientation whose strengths include organizational skills, attention to detail, and excellent interpersonal skills.
  • Experience with Microsoft Office Suite products.