Director of Operations

Primrose Retirement Communities

Director of Operations

Department: Operations

Supervisor: President of Primrose

Revised:

PRIMARY RESPONSIBILITY:

The Director of Operations is directly responsible for the outcomes achieved through the leadership, supervision and oversight provided by each of Primrose’s Regional Operations Managers to their Primrose community. The Director of Operations works directly with each department head (Accounting, Legal, Sales, Nursing, IT, Maintenance, Research and Construction) as well as the coordinated efforts of a (Procurement Specialist, Dining Service Specialist, Operation Specialist, Life Enrichment Specialist and Memory Care Coordinator), in order to provide vision, coordination and success in the operation of each of our Primrose Communities.

EDUCATION/EXPERIENCE:

A Bachelor’s degree in Healthcare, Gerontology, Business or related field along with a minimum of 3-5 years of successful, multi-site management, history in meeting financial goals, as well as demonstrated leadership experience in the senior living industry.

QUALIFICATIONS:

Must possess the following:

· Excellent reputation in management and leadership.

· Able to influence the actions and opinions of others in a desired direction. Exhibits judgment in leading others to meet worthwhile objectives.

· Able to take action in solving problems while exhibiting judgement and realistic understanding of the issues. Able to use reason, even when dealing with emotional topics.

· Excellent organizational skills and willingness to work productively with other departments.

· Ability to establish goals and accountability standards.

· Embraces changing technology and implementation.

· Able to effectively present information through the spoken and written word.

SPECIFIC RESPONSIBILITY:

· Work under the supervision of the President of Primrose.

· Assist in developing and leading strategies to ensure policies and practices for achieving business results are aligned with Primrose’s mission statement and core values.

· Builds and maintains productive, professional, work-focused relationships with all Home Office department heads and staff.

· Able to work with people in such a manner as to build high morale and group commitments to goals and objectives.

· Assist Regional Operations Managers in the establishment and approval of annual community budgets as well as monitoring monthly performance.

· Meet regularly with Home Office department heads to ensure consistent and effective communication is occurring.

· Establish and implement yearly operational strategic plans that align with Primrose company strategic planning.

· Provide a professional image at all times through appearance and dress.

· Able to define realistic, specific goals and objectives. Able to define tasks and deliverables necessary to meet goals.

· Be familiar with state licensing requirements as they affect the independent and assisted living industry.

· Emphasize a Quality Assurance at our communities that meets/surpasses our Primrose standard.

· Assist in the development and support of Primrose’s policies and philosophies to employees.

· Regularly meet with Regional Operations Managers to review and evaluate the results of their overall operations regionally.

· Participate in yearly, company-wide site visits to communities.

· Assist Regional Operations Managers in managing human resource issues.

· Follow company policies and procedures and effectively communicate them to subordinates.

· Assist regional teams to respond quickly to changing market conditions and revise strategies accordingly.

· Assist Regional Operations Managers in approving and appropriating specific community expenditures.

PHYSICAL DEMANDS: Must be able to reach, stoop, bend, carry and manipulate various items and also to walk efficiently around the building. Lifting, pushing or pulling up to 50 lbs. Using proper body mechanics or available equipment to lift.

Job Type: Full-time

Experience:

• management: 3 years (Preferred)

Education:

• Bachelor’s (Preferred)

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Paid time off