General Manager – Glendale, CA

JOB TITLE: GENERAL MANAGER
REPORTS TO TITLE: REGIONAL DIRECTOR
FLSA STATUS: EXEMPT
JOB CLASS: FULL-TIME

Job Summary
Achieves American Golf objectives by maintaining membership, generating revenue, managing budget, staff and facilities

Essential Duties and Responsibilities include the following

• Maintains and grows membership and/or customer base by promptly handling member and guest concerns and issues.

• Ensures open communication and high visibility to members and guests by conducting daily walk- through of club

• Generates revenue by acting as sales manager for the entire club; managing the reservation system; reviewing daily utilization levels and tee sheet to verify conformity with standards and identify price integrity and demand opportunity; expanding sales by initiating and monitoring effectiveness of monthly promotions, demand managements, and demand creation strategies

• Manages budget and expenses by; utilizing labor scheduling tools to follow demand patterns; reviewing account payables to verify available discounts and examine invoices; reviewing account receivables reports and general ledger on a monthly basis to verify correct coding, identify questionable expenditures and follow up on receivables over 60 days; monitoring inventory levels for merchandise, food and beverage; completing and submitting approved audit forms on a monthly basis

• Manages staff by training, directing, supervising, evaluating and implementing corrective action when required

• Conducts weekly department head and bi-monthly co-worker meetings

• Acts as a role model for all employees by demonstrating behavior and work ethic expected of all

American Golf employees and implementing all human resources administrative duties

• Manages facilities by working closely with Superintendent, Food & Beverage Director and all other department heads to ensure compliance with American Golf standards

• Models and reinforces “ACE Service Absolutes”, by acknowledging, greeting and thanking all members and guests

Additional Responsibilities

• Following safety guidelines, conducts regular safety meetings, monitors cash handling procedures and thoroughly investigates all security concerns

• Implements and supports all American Golf initiatives and programs as requested by management

• Other duties may be assigned by management

Minimum Qualifications and Skill Requirements

• 4-year College Degree preferred (emphasis in business management or hospitality management preferred, advanced degree preferred)

• Minimum of 5 years management experience required; golf/hospitality/service industry experience preferred

• Proven ability managing P&Ls and developing and managing budgets

• Solid understanding of accounting/finance in a business environment

• Proficient in computer software including Microsoft Word, Excel, PowerPoint and Microsoft Outlook

• Solid time management, organization and prioritization skills

• Excellent communication skills, leadership skills, the ability to develop employees and foster a team environment

• Valid driver’s license required

Physical Requirements and Working Conditions

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to stand for long periods of time, walk, climb, balance, reach, stoop, kneel, crouch or crawl. May be required to lift or move objects up to 50 pounds. Specific vision requirements for this job include distance vision, depth perception, peripheral vision, color vision and the ability to adjust focus.

• Regularly exposed to wet and/or humid conditions, outside weather conditions and various temperatures , moving mechanical parts, high or precarious places, toxic or caustic chemicals, vibration, and sharp objects. The noise level in the work environment is usually moderate.

This information is designed to present the key duties and requirements necessary to achieve the job’s
results. It is not intended to be a comprehensive list of all duties, responsibilities, and qualifications.
Management reserves the right to change, rescind, add, or delete the functions of this position at any time.

Job Type: Full-time

Salary: $55,000.00 to $60,000.00 /year

Location:

• Glendale, CA (Required)

Additional Compensation:

• Bonuses

Work Location:

• One location

Benefits:

• Health insurance
• Dental insurance
• Vision insurance

Schedule:

• Weekends required

Administrative Duties:

• Setting and meeting goals for service, operations, and financial results
• Maintaining excellent customer service standards
• Maintaining property and equipment
• Inspecting and adhering to safety and sanitation guidelines
• Performing front-line customer service