Our company’s core values are DRIVE, INTEGRITY, RESPECT, ENTHUSIASM, CREATIVITY, and TRANSPARENCY. We are a third-party call center that processes small-dollar consumer loans for lenders. The chosen candidate will be joining an energetic and growing organization where their hard work and input will be integral to the continued success and future growth of Mainspring Management LLC.
We encourage professional development, peer to peer learning, and celebrate hard work and accomplishments.
Summary of Position
The Collections Manager provides leadership, training and coaching, ensures high morale, and accountability. Responsible for ensuring the team has the tools and skills to meet or exceed the monthly, quarterly and annual goals set for Mainspring Management LLC.
Duties Include
- Directly supervises and coordinates the activities of consumer debt collectors, to ensure collection of accounts.
- Motivates employees to strengthen the quality of the employees individually and collectively.
- Administers collections programs, maintaining knowledge of legal requirements and regulations.
- Coordinate and implements collection policies and procedures.
- Continuous reporting, tracking and forecasting.
- Develops and implements correspondence prototypes and telephone techniques for effective collection of accounts.
- Trains new debt collectors in collection policies, procedures and activities.
- Complies with state and federal laws and regulations (consumer collections).
- Interacts effectively with all levels of staff, clients, debtors and vendors.
- Achieves department goals and objectives daily, weekly and monthly.
- Handles and diffuse escalated calls.
- Provides leadership for team and help coverage when needed.
- Coordinates new hire training and conducts ongoing training with staff to correct or improve performance trends.
- Conducts weekly audits on collectors making sure they adhere to policies and procedures while keeping in compliance.
- Making sure employees are aware issues or changes.
- Performs other miscellaneous duties as needed and as assigned.
Qualifications
3-5 years relative experience (desired)- Extremely organized
- Detail oriented
- Exceptional customer service
- Able to provide coaching and training to team members to drive performance improvement
- Deal with situations and issues proactively and persistently
- Strives to consistently meet and exceed service standards
- Ability to work well using office electronic tools, basic accounting and math skills, excellent written and verbal communication abilities
- Knowledge of local and federal laws
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