Verse.io (formerly Agentology) is the engine that bridges the gap between sales and marketing for highly motivated, results-driven teams and companies by infusing technology with industry expertise. Our customers are more confident, prepared and emboldened because, unlike static solutions, we use a dynamic blend of automation and human touch to cultivate genuine interactions. We deeply care for our customer’s success and growth at each stage of their professional evolution.
To sustain our explosive growth, we are looking for drivers—people who thrive on responsibility and live for the next big challenge. We seek to employ the brightest and most forward-thinking talent on the planet, and we want to hire people who have their best work ahead of them, not behind them. Accelerate your career and succeed in an environment where you can make an impact daily. We invite you to join in to stand out.
Key Responsibilities:
- Identify common client use-cases and work processes to help teams optimize their Verse.io experience
- Craft and execute an implementation strategy for new clients based on their specific requirements
- Present the product’s capabilities and solutions in a tailored way to meet each client’s business needs
- Provide on-going technical and client support to drive product adoption and usage
- Handle client issues in an effective manner in order to prevent escalations and decrease churn
- Compose knowledge base material about new features or connection options
- Understand the overall flow of the business and how each channel relates to the big picture
- Adapt quickly during times of change with a genuine focus on the company’s success and the success of our clients
- Partner with the Sales & Account Management Team to provide a white glove experience for clients
- Thrive in a team environment and help foster a positive culture
Key Experiences:
- You have 2-4+ years of client success experience at a SaaS or tech company
- You have strong verbal and written communication skills to explain complex issues in an accessible way
- You excel at advanced troubleshooting and technical problem solving
- You are calm under pressure and patient when dealing with difficult interpersonal situations
- You have great people skills collaborating with internal and external teams
- You have excellent organizational, note taking and time management skills
- You are able to work independently and take ownership of tasks and clients’ success
- You adapt easily in a rapidly changing environment
- You have advanced knowledge of Google Suite, Zapier, and Salesforce
- You are quick to understand new software programs and CRMs
- You are willing to dive into the technical details of a product to understand it thoroughly
- You have familiarity with SQL and/or data structures is preferred
- You have a BS in Computer Science or a technical field is a plus
Verse.io offers:
- Competitive Compensation Packages
- Full Benefit Suite
- Perks such as parking, gym discounts, frequent Corporate Events
- Gorgeous offices with fun atmosphere in swanky downtown location
- Strong stability with start-up feel
- EEO Employer
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