Client Services Managers at LightPoint serve as the relationship and customer success superheroes responsible for ensuring that LightPoint delivers a world-class, absolutely fantastic experience for our clients. Our Client Services team manages the ongoing relationships of all clients with LightPoint. To be successful in this role, you will need great people skills, solid business and technical chops, a keen attention to detail, and the ability to motivate teammates to exceed client expectations. Professional IT experience, customer success experience, or technical account management in a healthcare or professional services setting are preferred. This is a challenging role for a technical account manager looking to advance their career.
Duties include:
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Partner with LightPoint sales to provide technical guidance during the sales process
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Provide consultation for LightPoint clients regarding IT strategy and the alignment of IT resources with business goals
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Conceptualize and write statements of work for IT projects
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Facilitate meetings and strategic planning sessions with clients
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Communicate and help resolve issues with desktop support, field engineering, and server/network support teams
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Work with team leaders to coordinate resource allocation and scheduling of larger projects at assigned clients
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Function as the last point of escalation for client issues that are not easily resolved or require large changes.
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Client Services Managers do not sell hardware!
Minimum Requirements:
Bachelor’s in Computer Science, Engineering, Business or other related degree
5+ years of IT experience in the healthcare or SMB market
Demonstrated ability to understand business strategy and how IT can facilitate that strategy
Excellent written and verbal communication skills
Excellent problem-solving skills
Compensation: Salary to $100,000 per year + Bonus + Parking/TriMet Pass + 401k Match + Healthcare + Dental + Life Ins
To apply for this position, send your resume and a one paragraph narrative describing your favorite piece of technology to careers@lightpointnw.com.
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