Client Relations Manager

Since 1966 Good Sam has delivered big savings and dependable services for millions of RVers. Today, as the world’s largest organization of RV owners, the Good Sam Club’s over 2 million members enjoy Good Sam Park savings as well as countless discounts and other perks. Our goal is to ensure RVers enjoy their time on the road and focus on the fun!

Good Sam has you covered with Roadside Assistance, extended warranty plans, RV and auto insurance, life and health insurance and travel assistance programs. There’s a lot to offer our members, but the fun doesn’t stop there. We offer a lot to our associates too! Given the expansive range of skill-sets needed to manage a business like ours, there’s an opportunity waiting for many. Come and see what else Good Sam has to offer.

Good Sam is now hiring a Client Relations Manager to be based in our Englewood, CO corporate headquarters. The Client Relations Manager will be responsible for increasing client satisfaction through partnership support, insights and strategic initiatives while serving as the primary point of contact for all external clients.

Responsibilities:

• Serve as the essential point of contact for and liaison between external clients and internal staff
• Review and present weekly and monthly performance numbers, including marketing and revenue numbers
• Identify trends and present to external clients and internal management
• Create project plans, monitor and communicate project progress, ensuring adherence to deadlines and budgets
• Set sales and revenue targets and work diligently to meet them
• Investigate client concerns and complaints
• Discuss issues with clients and internal staff and creatively problem solve

Requirements:

• Ability to plan and manage multiple projects simultaneously
• Analytics focused, balanced with strategic thinking and decision-making abilities

• Project and client relations management experience
• Outstanding interpersonal and leadership skills
• Excellent attention to detail
• Takes initiative and ownership
• Strong verbal and written skills

We don’t just accept diversity of thought – we support it, celebrate it and thrive on it for the benefit of our associates, our customers and our company. We are proud to be an equal opportunity workplace where we strive to think outside – and not simply check – the box.