The Vice President of Program Services plays a critical role delivering Iron Bow’s world-class services to government, healthcare, and commercial clients. This position partners with the Chief Operating Officer and other senior leaders to deliver the overall strategy for all facets of our long-term service delivery contracts, or what we call Program Services. We are seeking a proven operations leader who will help us not only execute, but also evolve our internal and customer facing processes as a competitive differentiator.

Because Program Services balances both tactical and strategic activities, you must be adept technically, strong operationally and financially, collaborative in nature, and skilled at project management. You must be able to communicate effectively and persuasively so that your programs:

• Operate profitably.
• Meet minimum contractual Service Level Agreements (SLAs).
• Sustain personnel support levels sufficient to meet client objectives.
• Earn exceptional client satisfaction scores
• Grow organically and strategically.

You will lead and inspire a distributed team of senior staff who are responsible for managing a combined portfolio of 11 program services contracts with roughly 215 full-time employees as well as dozens of subcontractor personnel. You will build trust—both internally and externally—by leveraging your real-world experience and knowledge of industry best-practices to identify and resolve complex issues before they impact performance. You will also evaluate the success of Iron Bow’s customer service delivery, service initiatives, and tools on a regular basis, and establish goals for continual improvement. While certain aspects of the position require very structured approaches, other areas will benefit from your creative, out-of-the-box thinking.

We want you to apply for this position if have the qualifications, education, and experience described below, and if you are:

• Results Oriented: A driver who possesses the ability to take actions and implement effective solutions in a timely manner.
• A Problem Solver: A creative yet pragmatic problem solver. Methodical and hands-on, as well as detail-oriented.
• An Analytic Thinker and Decision-Maker: A “conceptualizer” of enterprise and market and technological trends/issues who can then integrate that thinking into business growth strategies. Decisive and logical at thoroughly evaluating issues. Excellent planning, execution, and project-management skills.

Essential Duties and Responsibilities

The Vice President of Program Services will operate in a highly matrixed environment and work closely with senior leaders within Iron Bow, with our subcontractors, and with our customers.

• Develop and direct the execution of an operating strategy with continual delivery of activities, decisions, and results for predictive, iterative, and incremental professional client delivery standards.
• Apply lean principles to derive value creation and identify efficiency opportunities. Develop models to capture these opportunities while ensuring the organization maintains focus on the customer.
• Monitor group goals and achieve business results.
• Manage an annual business plan and strategy that meets the financial objectives consistent with Iron Bow’s strategic initiatives.
• Collaborate across the organization to develop best practices and standard processes that are effective and allow teams to operate efficiently and with appropriate governance controls.
• Partner with sales teams to support capture and bid activities for new and existing programs that provide the business an opportunity to grow revenue.

Qualifications

• Strong executive presence, polish, and political savvy.
• Adept at balancing intense short-term pressures with overall long-term goals.
• Ability to effectively select, develop, coach, empower and motivate staff to ensure growth in their scope of responsibility and accountability for operational excellence.
• Ability to lead change and establish operational metrics/key indicators for process control, communication, and performance improvement.
• Approach business challenges from a macro perspective and resolve strategic issues effectively.
• Ability not only to communicate clearly with an understanding of your audience, but also to present ideas and gain commitments that are crucial to the success of the business.
• Knowledge and ability to develop and/or interpret operating plans and budgets.
• Ability to manage multiple, complex projects and changing priorities, work extended hours when required, make sound decisions under pressure, and work effectively in a team environment.
• Exceptional working knowledge of Microsoft Excel.

Education, Experience, and Certifications

• Requires minimum BA/BS in Business or other relevant field. MBA is preferred.
• 15+ years of experience in operations, finance, and/or sales leadership.
• 10+ years of applicable leadership/people management experience.
• 3+ years of consultative IT services selling.
• Strong preference for PMP and ITIL certifications.

Travel Requirements

This position is based in the greater Washington, D.C. metropolitan area and will require 30% travel.

Iron Bow Technologies is a leading IT solution provider dedicated to successfully transforming technology investments into business capabilities for government, commercial and healthcare clients. Our depth of technical expertise, global reach and strategic partnerships with industry leaders as well as disruptive technology partners uniquely positions Iron Bow to target the right solution to ensure your successful business outcome. We partner with our clients from planning and implementation through ongoing maintenance and management to deliver solutions that are strong, flexible and on target.

Iron Bow Technologies is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.