Department Description: Research-Cancer Clinical Trials Office
Job Location: Boston, MA
Req ID: 32950BR
Job Summary: This position is a key member of the CCTO management team draws on a broad understanding of the medical center and departmental practices and policies, Reporting to the Director CCTO, responsible for providing analytics and project support of major projects to change or enhance business practices, processes and systems for the department as it pertains to clinical trial management.
Essential Responsibilities:
- Provides leadership in developing and implementing multiple large and smaller complex projects simultaneously.
- Works with the leadership team to develop proposals for operational and process improvement projects related (but not limited) to: service excellence, patient safety, clinical compliance, and operations improvement.
- Ensures appropriate project prioritization and requests for resources. Ensures projects are appropriately managed and delivered on time, within budget, to meet the strategic and operational needs of the department
- Develops project work plans including identification of key stakeholders, deliverables, timelines and required resources for initiatives
- Designs data collection methods and data analyses, measurement and analytic strategies to monitor the key performance indicators and outcomes of projects over time.
Required Qualifications:
- Bachelor’s degree required. Master’s degree preferred.
- 5-8 years related work experience required in Project Management.
- Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases.
Preferred Qualifications:
- Experience with DF/HCC operating systems (e.g., OnCore, PRMS).
- Experience with CCC reporting functions.
Competencies:
Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance.
Problem Solving: Ability to address problems that are highly varied, complex and often non-recurring, requiring staff input, innovative, creative, and Lean diagnostic techniques to resolve issues.
Independence of Action: Ability to set goals and determines how to accomplish defined results with some guidelines. Manager/Director provides broad guidance and overall direction.
Written Communications: Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers.
Oral Communications: Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families and external customers.
Knowledge: Ability to demonstrate in-depth knowledge of concepts, practices and policies with the ability to use them in complex varied situations.
Team Work: Ability to lead collaborative teams for larger projects or groups both internal and external to the Medical Center and across functional areas. Results have implications for the management and operations of multiple areas of the organization.
Customer Service: Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Resolves service issues in the assigned unit(s) in a timely and respectful manner.
Physical Nature of the Job:
Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally
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