At AT&T, we’re connecting the world
through the latest tech, top-of-the-line communications and the best in
entertainment. Our groundbreaking digital solutions provide intuitive and
integrated experiences for millions of customers across online, retail and care
channels. Join our mission to deliver compelling communication and
entertainment experiences to customers around the world as we continue to
evolve as a technology-powered, human-centered organization. As part of our
team, you’ll transform the way we deliver a seamless customer experience with
digital at the center of all you do. In our world, digital is much larger than
just an eCommerce channel, we are transforming all channels to digitally
perform as one team to create a better customer experience. 2019 is the
first full year of our digital transformation and your opportunity to revolutionize
the digital space and build a career that will propel your future.
through the latest tech, top-of-the-line communications and the best in
entertainment. Our groundbreaking digital solutions provide intuitive and
integrated experiences for millions of customers across online, retail and care
channels. Join our mission to deliver compelling communication and
entertainment experiences to customers around the world as we continue to
evolve as a technology-powered, human-centered organization. As part of our
team, you’ll transform the way we deliver a seamless customer experience with
digital at the center of all you do. In our world, digital is much larger than
just an eCommerce channel, we are transforming all channels to digitally
perform as one team to create a better customer experience. 2019 is the
first full year of our digital transformation and your opportunity to revolutionize
the digital space and build a career that will propel your future.
The Digital Entertainment organization is responsible for
online sales of AT&T’s Entertainment products such as DIRECTV, AT&T TV,
U-verse TV, Fiber, and high-speed broadband. The Operational Excellence role
will perform a variety of testing, monitoring, and analysis activities for AT&T’s
online sales experiences.
online sales of AT&T’s Entertainment products such as DIRECTV, AT&T TV,
U-verse TV, Fiber, and high-speed broadband. The Operational Excellence role
will perform a variety of testing, monitoring, and analysis activities for AT&T’s
online sales experiences.
Key Roles and Responsibilities:
-
Develop
and lead the execution of a daily testing approach that looks across all key
sales flows in order to identify any major defects -
Document
and prioritize any defects -
Communicate any major defects to senior
leadership -
Partner with cross-functional organizations to
push for timely resolution of all major sales impacting defects -
Partner with internal teams to quantify and
report out on sales impact of any and all defects -
Identify and document opportunities for
improvements in the overall Customer Experience -
Daily review of key reports to quickly identify
conversion rate changes and partner with internal teams to identify drivers of
the change
Qualifications
- Bachelor’s degree (BA/BS)
- 5+ years of digital sales experience
-
Customer experience metrics and analysis
experience -
Ability to use data driven analysis to quickly
identify areas of focus -
Ability to multi-task and run multiple projects
at once with positive results - Excellent written and oral communication skills
-
Build cross-functional relationships to drive
business priorities -
Demonstrated ability to thrive in a fast paced,
rapidly changing environment -
Commitment to deadlines, accuracy and
professionalism
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