Senior Scrum Master

s
Company: Computershare
Location: Denver, CO

Apply

We have a unique opportunity for someone to contribute their talents and strengths as a Senior Scrum Master


A COMPANY TO BE PROUD OF
At Computershare we invite you to share our vision and commitment to excellence in everything that we do. Our 12,000 people around the globe are entrepreneurial and innovative, serving 16,000 clients and customers with precision and reliability because they count on us to deliver, every time.
Computershare (ASX: CPU) is a global market leader in transfer agency and share registration, employee equity plans, mortgage servicing, proxy solicitation and stakeholder communications. We also specialize in corporate trust, bankruptcy, class action and utility administration, and a range of other diversified financial and governance services.

Founded in 1978, Computershare is renowned for its expertise in high integrity data management, high volume transaction processing and reconciliations, payments and stakeholder engagement. Many of the world’s leading organizations use us to streamline and maximize the value of relationships with their investors, employees, creditors and customers.
Computershare is represented in all major financial markets and has over 12,000 employees worldwide.

DIVERSITY IS A STRENGTH
Across our global team, we see diversity as a source of strength. The more perspectives we have, the better equipped we’ll be to meet the demands of our diverse global customer base. We want every person who joins out team, every customer and every supplier to feel welcome. We are an Equal Opportunity Employer and believe in equality for everyone, regardless of age, national or ethnic origin, sex, gender identity or expression, race, color, religion, disability, sexual orientation, protected veteran status or other characteristics protected be applicable law. That applies throughout our company, around the world with no exceptions, regardless of differences. We will hire, develop, reward, promote and retain people purely on the basis of their talents, commitment, potential and the results they achieve. We will work hard to make sure everyone is included within our organization, removing barriers and obstacles to give everyone an equal opportunity to succeed.

OUR VALUES
Our key values – Certainty, Ingenuity and Advantage – drive everything we do: you can count on us to deliver with precision and reliability, every time. We look beyond today’s problems to find tomorrow’s solutions, focusing on finding new and better way to unlock your competitive edge and help you achieve your business goals.

A ROLE YOU WILL LOVE
The Sr Scrum Master role will be front-and-center in our Agile development process. Beyond leading scrum team(s), this agility expert will provide ongoing coaching to improve other Scrum Masters and teams, as well as the larger organizations agile maturity. Acting as an Agile coach they will be responsible for making sure the team(s) pragmatically follow the rules and principles that govern Scrum. They will wear many hats in this role including being a motivational speaker, coach, driver, obstacle mover, progress monitor and doing whatever it takes to resolve issues that may arise throughout the course of development. All of this while working closely with the Product Owner and Product Manager as part of one or more scrum teams.

Primary Accountabilities
Coach and lead teams and wider organization in agile principles & agile maturity
  • The Sr Scrum Master is required to remain current with certifications, applications of agile and improvement of Scrum teams and the larger organizations agile maturity in alignment with the evolution of agile in the industry
  • Steward the team’s use of Scrum, making sure they pragmatically follow the theory, practices and rules, helping them to perform at their highest level
  • Coach other Agile Scrum Masters to improve both their own and other’s knowledge and skills, and disseminate best practices across the organization
  • Facilitate Scrum events and discussions, ensuring conditions are conducive to cooperation and communication, enforce time boxes to retain focus and clarity
  • Seek and integrate feedback on the agile processes and product development to adapt plans and scope to keep the sprint/project in alignment with business needs and optimize the cost-effective delivery of value
  • Uphold and demonstrate the Scrum values of Focus, Courage, Openness, Commitment and Respect
Lead Agile Scrum teams in developing and meeting their objectives:
  • Responsible for coaching the team to ensure that all understand and execute Scrum theory, practices, rules and values
  • Develop the team to become self-organizing, cross functional and a trusting team environment
  • Ensure that product domain, goals and scope are fully understood by all on the Scrum team
  • Identify, monitor and manage risks to the sprint with the Product Owner and Product Manager, assigning sufficient resources and time to address risks
  • Oversee the delivery of Business Value and Product Quality to ensure that the product increments created, are ‘fit for purpose’
  • Help resolve impediments keeping the team from performing, especially those arising outside the team
  • Protect the team from external interference and interruptions
  • Ensure the Product Owner and Business are talking to the team regularly and reviewing the features being delivered
  • Make sure the capacity of the team is transparent, so they do not get overloaded and can operate at a sustainable pace
  • Capture and present empirical data to identify trends, project end-dates and adjust forecasts
  • Forecast resource needs (staff and material), identify and book the necessary resources, adjusting as required throughout the sprint
Communication & Stakeholder Management:
  • Interact with Product Owners, Scrum Masters, Leads, other Agile Coaches and Project Managers for other teams, where there is a need to coordinate and collaborate on delivery for common objectives and dependencies
  • Continually assess stakeholder needs, adapt and maximize informal and formal channels of communication as required
  • Work with the Product Owner to create, communicate and keep up to date the release plan, and ensure that it is in alignment with the sprint plans
  • Monitor and report sprint performance for governance and stakeholder needs
  • Assist the Product Owner in setting realistic priorities and expectations of the product under development, during the product backlog grooming process
Other duties or tasks as assigned by management.


WHAT WE NEED FROM YOU
Required:
  • Ability to work in a collaborative, dynamic team environment and interact at all levels
  • Ability to multitask with changing priorities in a cross-functional environment
  • Ability to work effectively under very broad direction with minimal supervision
  • Ability to meet deadlines in a fast-paced and challenging environment
  • Ability to learn and understand technical concepts in order to interpret, document and formalize procedures
  • Communicates well verbally, visually and in writing, creates accurate and punctual reports, shares information and ideas with others, has good listening skills
  • Adapts to and looks to anticipate change, is open to new ideas, takes on new responsibilities, handles pressure, adjusts plans to meet changing needs
  • Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, seeks out consensus, communicates decisions to others
  • Builds strong relationships, is flexible/open-minded, straightforward, honest, negotiates effectively, handles conflict, maintains confidentiality and handles constructive criticism
  • Inclusive and approachable, supporting and encouraging others, resolving conflicts in a professional and respectful way
  • Builds coalitions and networks across the organization, creating and sustaining trusting relationships to inspire, motivate, influence and help others adopt change
  • Negotiate to address and influence the power and political dynamics of the organization as it moves through the transition
  • Help individuals and teams implement change through hands-on guidance, experimenting with changes to ‘learn by doing’ so that others take responsibility for their own improvements
  • Excellent organizational, presentation, interpersonal, time management and attention to detail
  • Excellent customer service skills.
KEY QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience
Required:
  • Bachelor’s degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
  • Formal training in Agile fundamentals and the Scrum framework (i.e. First level Scrum Master certification (CSM, PSM I))
  • 3-5 years of experience as a Scrum Master for a software development team, applying Scrum principles, practices and theory
  • 1+ years of experience as an Agile coach leading Scrum Masters and Scrum teams through an Agile transformation
Preferred:
  • Has worked within multiple agile environments including hands on experience with practices such as XP, Scrum, Kanban, Lean etc
  • Is experienced with the challenges of scaling agile frameworks across multiple teams, locations, products or technologies
  • Working experience with an organization’s Agile transformation
  • 3 – 5 years of varied experience in Information Technology – can demonstrate experience with a variety of different products / applications through the complete application lifecycle
  • Loan servicing or mortgage lending experience
  • In-depth experience with the development lifecycle and software development methodologies
  • Demonstrated experience working with business users and Product Owners to gather and document meaningful user stories
  • Demonstrated experience understanding unit testing, QA testing and user acceptance testing
  • Demonstrated experience understanding MSWord, Excel, Visio, PowerPoint
  • Demonstrated experience managing client expectations, implementing service improvement initiatives and communicating effectively with senior management
  • Demonstrated experience with technical design, reviews and leadership for the design and implementation of enterprise applications
  • Certified Scrum Master (CSM), Advanced Certified Scrum Master (ACSM), Certified Scrum Professional (CSP), Certified Team Coach (CTC) or Certified Enterprise Coach (CEC) is a plus
Travel Required
It is expected that this position may include travel up to 10% of the time. This is subject to change based on many factors, including business needs.

Language Ability
Ability to read/analyze/interpret business periodicals/ journals/technical procedures/gov. regulations; write reports/business correspondence/procedure manuals; effectively present information/respond to questions from managers/clients/customers/public

Mathematical Ability
Ability to work with mathematical concepts such as probability and statistical inference, fundamentals of plane, and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • The noise level in the environment is moderate
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
REWARDS AS UNIQUE AS YOU
  • A choice medical insurance plans designed to meet your needs
  • Dental & Vision insurance
  • Life & Disability insurance
  • Flexible spending and health savings accounts
  • Employee Stock Purchase Plan
  • Paid time off – You’ll accrue 3 weeks your first year!
  • Nine Holidays
  • $1,000 Employee Referral Program
  • Wellness programs
  • Matching 401(k)
  • Tuition Reimbursement
  • Banking and investments plans
  • Rewards and recognition programs
  • Employee discounts for wellness, auto & homeowners insurance, wireless service and more…
To learn more, visit us at http://www.computershare.com/mycareer.
Your career is waiting.


Computershare is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.