Regional Vice President of Operations

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Company: HEI Hotels
Location: Norwalk, CT 06851

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Overview:[

The Regional Vice President of Operations leads, manages and supervises all operational aspects of a portfolio of hotels, working closely with General Managers to ensure desired results. S/he will coordinate with Corporate Directors/Vice Presidents of Finance, Sales and Revenue Management to achieve budgeted and operational goals. The individual must have the ability to affect positive change and continual progress in the areas of financial performance, revenue management, associate engagement, and guest satisfaction. This hands-on position guides properties in improving service standards, developing talent, increasing profit, reducing costs and maintaining franchise standards. The position requires substantial and regular travel.

]Responsibilities:

  • Fully accountable to develop, execute and achieve strategic initiatives and financial results for their portfolio of hotels.
  • Supports and directs property leadership in revenue growth, market share performance, financial, human resources, guest service, and sales initiatives in coordination with the corporate support team to achieve desired outcomes.
  • Effectively leads, supports, develops and trains General Managers and provides support and guidance for other indirect reports.
  • Ensures proper staffing and retention of hotel leadership teams; implements succession planning with each direct report to provide new opportunities as appropriate; develops appropriate processes to develop “high potential” leaders for future positions.
  • Supervises and executes timely communication to various stakeholders related to the long term vision and strategies.
  • Acts as the liaison with the owners of the properties ensuring proper and proactive communications.
  • Leads the annual business planning and budgeting process for each property in a coordinated fashion to ensure timely internal reviews while meeting ownership and corporate deadlines.
  • Ensures properties are in compliance with HEI initiatives and specific brand standards.
  • Participates and maintains active company and community relations while taking part in corporate activities and meetings.
  • Performs any other assignments as directed by senior leadership.

Qualifications:

  • Bachelor’s or Master’s Degree in Hospitality Management or Business Administration or related degree preferred.
  • 8+ years’ experience as a General Manager of upper upscale and luxury full-service hotels with major multi-branded experience.
  • Experience as a regional or area market leader and multi-property responsibility required.
  • Experience with 3rd party owners and asset managers preferred.
  • Proven track record to execute corporate, owner, and brand initiatives.
  • Proactive, independent, forward-thinking, trustworthy, and a hands-on operations executive with high ethical standards.
  • Has successfully led, managed, motivated and developed multiple teams.
  • Demonstrated record of success in achieving financial, STR, customer service and associate opinion results.
  • Demonstrated ability to influence all levels of a property with their presence and business acumen.
  • Excellent interpersonal skills required.
  • Extremely strong analytical/intellectual skills and business acumen with resourceful problem solving skills.
  • Excellent oral, written, presentation and public speaking skills. Has a proven track record of excellent conflict mediation, resolution, and negotiation skills.
  • A dynamic team player who can think creatively, manage innovation, and effectively challenge existing practices.
  • Approachable, motivational, and positive personality.
  • Highly capable of determining market positioning or repositioning for assets in various geographic locations and product types.
  • Demonstrated skill to multi-task and adjust quickly to changing priorities and stay organized.
  • Strong organizational and project management skills.
  • Extensive travel is required.

Benefits:[

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment – you!

For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family’s needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our ‘YouDecide’ and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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