Specializing in genetic diagnostics in clinical areas across all stages of life, Invitae is aggregating the world’s genetic tests into a single service with better quality, faster turnaround time, and lower prices.
Our customer implementation team is looking for a security specialist who will provide technical leadership throughout the implementation process. Could that be you? We believe in
a culture of transparency that puts patients first, builds excellent experiences, and celebrates victories together as a team. If you’re looking to take the next step of your career and be the next engineering leader in a renowned genetics company, see if this role is right for you.
Why should you consider a career with Invitae?
With so many companies to choose from, we know how critical it is to find an environment and leadership team that champions empowerment and career growth. It’s impossible to distill our culture into three or four feel-good and non-controversial statements, but it is not impossible to describe what we aspire to:
- Team above the individual
- Radically honest communication
- Freedom with accountability
- Transparency and data-informed action
- A sense of urgency
Invitae’s culture is one of transparency and is characteristic of a tight-knit community. We believe in putting patients first, building a seamless customer experience, and celebrating victories together.
Team Structure
Our implementation team at Invitae is small and divided into two groups: a functional group consisting of Implementation Managers and a technical group consisting of Engineers who shoulder the responsibility for coding. This team is tight-knit and rolls up into our business operations unit.
Role Description
Implementation Managers oversee all activities related to the assessment, planning, implementation, post-delivery, and support of Electronic Health Records (EHR) integration initiatives. The incumbent will work closely with key administrative, operational and clinical departments, as well as IT functional units at medical clinics, hospitals, and health systems to ensure high quality solutions delivery and ongoing support.
What success looks like for this role:
- Balancing the needs of both our internal and external customers against the team’s available resources
- Working closely with our Regional Sales Managers and Business Development group to gather customer requirements, create project timelines, and successfully implement the appropriate solution based on the needs of the customer
- Focusing on adhering to and enhancing the implementation management process. Always seeking ways to maximize results while optimizing time.
- Problem-solving and communicating clearly across the organization. Predicting problems and solving them before they impact teams or projects.
Requirements:
- 3-5 years’ experience managing multi-faceted, customer-facing projects.
- Experience with software implementation is preferred; experience with healthcare is a plus
- Strong communication skills (written, verbal, presentation), with the ability to explain technical subjects to non-technical end user personnel in large enterprises
- Familiarity with Salesforce, G-Suite, and Microsoft Excel preferred
- Experience working in a fast-paced, high growth organization where change is a constant
- Excellent organizational and multi-tasking capabilities
- Willing to travel periodically based on customer and business need
- Bachelors (BA/BS) degree required
- This can be a remote position
At Invitae, we value diversity and provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
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