CCB – Collections Risk Governance Manager – Vice President

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Company: JP Morgan Chase
Location: Columbus, OH 43240 (Far North area)

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JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at http://www.jpmorganchase.com/.

Our Firmwide Risk Function
Our Firmwide Risk function is focused on cultivating a stronger, unified culture that embraces a sense of personal accountability for developing the highest corporate standards in governance and controls across the firm. Business priorities are built around the need to strengthen and guard the firm from the many risks we face, financial rigor, risk discipline, fostering a transparent culture and doing the right thing in every situation. We are equally focused on nurturing talent, respecting the diverse experiences that our team of Risk professionals bring and embracing an inclusive environment.

CCB Risk
Chase Consumer & Community Banking (CCB) serves consumers and small businesses with a broad range of financial services, including personal banking, small business banking and lending, mortgages, credit cards, payments, auto finance and investment advice. Consumer & Community Banking Risk Management partners with each CCB sub-line of business to identify, assess, prioritize and remediate risk. Types of risk that occur in consumer businesses include fraud, reputation, operational, credit, market and regulatory, among others

The Consumer and Community Banking(CCB) Risk Management Policy and Governance Group is an integral part of the CCB Risk Management team, operating across all areas of the CCB and working in close partnership with the Firmwide Risk Management Policy Group. On an increasing basis, risk management policies are forming part of the firm’s response to new regulations and guidance impacting specific businesses, initiatives or regulatory registrations. As such, policy management is an area of increasing importance in the firm and in the industry. The group’s main focus is CCB Risk Management policy governance and practices.

The Collections Risk Governance Manager in Consumer & Community Banking Risk Management plays a critical role in supporting the collections governance activities of CCB and the Firm. The Risk Manager will work with business and other control partners to provide guidance in the identification, assessment, management and resolution of risks related to collections processes.

Core responsibilities include:

  • Assist with oversight over Collections processes and policy development across all the Consumer LOBs.
  • Lead consumer collections governance activities for CCB Risk within the established governance framework, including chairing CCB-wide working groups.
  • Lead the process for reviewing and assessing potential CCB-wide impacts of legal/regulatory changes.
  • Participate in CCB sub-LOB forums related to consumer collections on a consultative basis.
  • Act as the primary contact for two collections-related policies, responsible for the annual review of the policies and as the primary point of contact for policy interpretation matters.
  • Represent CCB Risk in firmwide governance forums related to sworn documents, collections litigation and debt sales.
  • Evaluate the existing framework for collections governance responsibilities and policy ownership to promote adjustments and rationalization as appropriate
  • Advise senior managers as necessary of emerging issues.
  • Ad hoc duties as needed.
  • 7+ years of experience in credit default management with increasing responsibilities
  • Bachelor’s or advanced degree in business or related field preferred; or equivalent work experience
  • Strong level of familiarity with current credit default management practices and regulations that govern collections processes
  • Excellent written and verbal communication skills required
  • Legal or compliance experience with related to collections processes preferred
  • Strong problem solving skills required
  • Highest level of professionalism, self-motivation and sense of urgency
  • Strong priority management and multi-tasking skills are required to meet objectives
  • A proven ability to work with Operations, Compliance, Legal and Oversight & Controls personnel
  • Flexibility and ability to work in a fast-paced environment