Associate Director of Operations

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Company: Stanford University
Location: Stanford, CA

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JOB DESCRIPTION

Associate Director of Operations

Business Title: Associate Director of Operations

Job Title: Administrative Services Administrator 2

Division/School: Vice Provost for Student Affairs Job Code: 4122

Salary Level: J
Schedule: Full Time (100% FTE)
Appointment Duration: Continuing

Note: Not all unique aspects of the job are covered by this job description

JOB OVERVIEW:

The Associate Director of Operations is responsible for managing house operations for Residential Education, which oversees Stanford’s undergraduate residential community consisting of a total population of 6500+ students (96% of undergraduates for all four years) in 70+ student residences of various types (Resident Fellow-led or student-managed; all-frosh or upperclass; university or ethnic themes, etc.) staffed by 400+ residential student staff. The house operations responsibilities include serving as primary liaison to two external dining vendors and overseeing the 39 commercial kitchens-in-residence they serve; managing operational housing assignment processes including pre-assignment, draw exemption, and in-house draw; and management of student staff operational processes including keyblock changes and early arrival and extended stay. This role works particularly closely with colleagues in Residential & Dining Enterprises to coordinate kitchen emergency response, kitchen construction projects, kitchen equipment maintenance, and building access requests. The person in this role will also manage projects focused on improving our protocols and policies for financial operations for a subset of houses, including financial reserves and damage billing.

The Associate Director of Operations reports directly to an Associate Dean of Residential Education, and works closely with colleagues in the department and across the University.

JOB PURPOSE:

Lead and manage programs or functions under minimal supervision. Liaise with senior management and cross functional areas and schools to implement this vision and strategy.

CORE DUTIES*:

  • Lead the planning and operations for programs or functions that have significant business, regulatory and/or technical challenges requiring subject matter expertise.

  • Evaluate programs or functions, policies and procedures. Identify issues, and develop alternative solutions which may include changes to programs, policies and procedures.

  • Review and analyze trends to advise and develop recommendations to achieve or modify the goals of the program or function.

  • Represent the program or function within the department, unit or school by committing resources and provide information and/or training. Represent the program or function at the university level and/or to external/internal stakeholders and constituencies.

  • Manage and contribute to the development of outreach strategy that may include relationship development, communications and compliance.

  • May develop and/or oversee budgets; manage finances including monitoring, analyzing, forecasting, and reporting.

  • Assess training needs and may develop associated training.

  • May direct and/or supervise staff.

  • – Other duties may also be assigned

MINIMUM REQUIREMENTS:


Education & Experience:
Bachelor’s degree and five years of relevant experience, or combination of education and relevant experience.

Knowledge, Skills and Abilities:
  • Demonstrated ability to establish priorities, manage shifting priorities, and handle numerous time-sensitive projects with multiple deadlines.
  • Ability to accomplish goals working through formal and informal channels, with diplomacy and tactfulness.
  • Demonstrated creativity, problem solving, critical analysis, initiative, judgment and decision-making skills.
  • Demonstrated ability to develop and meet budget goals.
  • Demonstrated solid planning and organizational skills.
  • Demonstrated experience working independently and as part of a team.
  • Excellent interpersonal, written and oral communication skills.
  • Strong relevant subject matter knowledge.
  • Ability to direct the work of others, for jobs requiring supervision.


Certifications and Licenses:
None

PHYSICAL REQUIREMENTS*:
  • Constantly perform desk-based computer tasks.
  • Frequently stand/walk, sitting, grasp lightly/fine manipulation.
  • Occasionally use a telephone.
  • Rarely lift/carry/push/pull objects that weigh 11-20 pounds.
  • – Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.

WORKING CONDITIONS:
None.

WORK STANDARDS:
  • Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
  • Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
  • Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University’s Administrative Guide, https://adminguide.stanford.edu.


Applicants must submit a cover letter and resume with their application

Experience a culture of excellence.

Stanford University, located in the heart of California’s Silicon Valley, is one of the world’s leading teaching and research universities. Since its opening in 1891, Stanford has been dedicated to finding solutions to big challenges and to preparing students for leadership in a complex world.

Supporting that mission is a staff of more than 10,000, which is rooted in a culture of excellence and values innovation, collaboration, and life-long learning. To foster the talents and aspirations of our staff, Stanford offers career development programs, competitive pay that reflects market trends and benefits that increase financial stability and promote healthy, fulfilling lives. An award-winning employer, Stanford offers an exceptional setting for professionals looking to advance their careers.

Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

Finalist candidate must successfully pass a pre-employment background check.