Vice President of Operations – Healthcare Support Services

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Company: Aramark Food and Support Services Group Inc.
Location: Evanston, IL 60201

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Overview:[


About Aramark
Aramark (NYSE: ARMK) proudly serves Fortune 500 companies, world champion sports teams, state-of-the-art healthcare providers, the world’s leading educational institutions, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world. Our 270,000 team members deliver experiences that enrich and nourish millions of lives every day through innovative services in food, facilities management and uniforms. We operate our business with social responsibility, focusing on initiatives that support our diverse workforce, advance consumer health and wellness, protect our environment, and strengthen our communities. Aramark is recognized as one of the World’s Most Admired Companies by FORTUNE, as well as an employer of choice by the Human Rights Campaign and DiversityInc. Learn more at http://www.aramark.com or connect with us on Facebook and Twitter.

]Responsibilities:

Reporting to the Regional Vice President, the Vice President of Operations (VPO) is the senior leader responsible for the overall operation of healthcare support services across multiple disciplines and locations. This individual will be accountable for galvanizing a team under a common growth and operations platform, and ultimately assist the system in delivering growth and improvement in operational efficiency, revenue, margin and client retention for each account in the overall portfolio. The VPO will work to continuously ensure the organization is delivering operational excellence, while also identifying innovative and creative services and solutions to expand on our clients’ requirements, working closely with internal and external partners. The incumbent of this position will be responsible for determining the overall strategy, priorities and direction for operations within the area. The ideal candidate is comfortable with change, taking measured risk, and influencing decision-making.


Primary Responsibilities:
  • Manage all facets of the area including sales, finance, human resources, and customer service with full P&L accountability.
  • Drive new sales growth within existing client base and ensure the delivery of exceptional customer service to our clients.
  • Develop short and long term operational strategies in partnership with senior team members and provide the leadership necessary for the successful design, development, and execution of that strategy to achieve measurable outcomes in a timely, cost effective manner.
  • Lead and manage a highly productive, motivated and driven team through strong communication, empowerment, reward and coaching techniques. Maintain close working relationships with partner group in functional areas, including Sales, Human Resources, Finance, Marketing, Supply Chain and Compliance.
  • Partner with the business unit leaders and other key stakeholders to drive change and implement new business processes.

Qualifications:

  • Bachelor’s degree required, Master’s degree desired
  • Minimum of 10-12 years of progressively responsible, successful experience in healthcare support services management with full P&L responsibility.
  • Proven leadership and experience with managing effective client relationships that are high, wide and deep.
  • Demonstrated leadership skills with a broad knowledge of management practices and good business analysis/project management skills.
  • Demonstrated ability to grasp a large, complex, matrix-oriented global business at a base level and use this understanding to set overall strategy and drive business process improvement.
  • Demonstrated business savvy to effectively communicate and work with other executives in support of achieving business and systems goals.
  • Strong business planning skills to execute strategic projects with implications for business areas with rapidly evolving business processes. Must possess a balanced perspective on strategic and tactical issues.
  • Proven ability to manage numerous projects, as well as resources, remotely in a highly dispersed organization.
  • Proven ability to select top talent and create a productive environment that promotes initiative, innovation, continual learning and development of key personnel for future advancement.
  • Excellent communication and presentation skills with a wide range of audiences including clients, front line managers and C-level leaders.