Spa Director

New Position located on the beautiful hills of Paso Robles Central California.

Our Tuscan-style Estate emerges gracefully among 20 breathtaking acres. Situated amidst fertile vineyards and fruit baring orchards on California’s Central Coast in the rolling hills of Paso Robles, the European inspired architecture and “old world” charm ensures our guests the unique setting to experience the symphonic union of food, wine, family, friends and a realignment of one’s spirit.

Stroll through the re-creation of Romeo and Juliet’s tunnel, affirm your vows in our European inspired wedding chapel and toast your event in elegance within our courtyards, gardens or grand ballroom, all while savoring the culinary delights of the region. Allegretto is the perfect destination to create a memorable experience for you and your guests.

Job Description:

Responsible for providing strategic direction and managing the entire Spa, fitness, pool and related recreation areas to ensure smooth operation of all systems and services required to meet Company standards to provide outstanding guest service and financial profitability. Builds and manages teams effectively.

Duties and Responsibilities

Essential Responsibilities:

• Provides overall strategic direction and daily oversight for all aspects of Spa and Spa operations, including being accountable for the financial results, guest satisfaction, and overall performance of the department.
• Manages team members in all spa, fitness and other spa operations areas. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsible for planning department goals and directing team members to achieve results.
• Creates a work environment that promotes positivity, teamwork, performance feedback, recognition, mutual respect, and team member satisfaction, while creating a culture of excellence in which all team members strive for maximum performance levels. Ensures staff receives any required training or attends mandatory meetings.
• Coordinates and attends sales blitzes in the community to market the Spa services and increase visibility. Partners with appropriate Sales staff to generate new or additional business.
• Achieves budgeted revenues, controls expenses and maximizes profitability within assigned areas.
• Makes decisions and takes action based on that information to maximize profitability.
• Maximizes profitability by optimizing spa prices and service selection.
• Assists in developing and implementing new spa services, pricing, marketing strategies and programs.
• Ensures guests receive outstanding, consistent, exceptional service by circulating through each area of responsibility. Seeks opportunities to improve satisfaction and immediately handles any guest concerns or complaints.
• Ensures all spa, pool and fitness areas are clean and properly set up. Maintains sufficient inventory of supplies and equipment and orders as needed.
• Monitors SOPs to ensure consistent exceptional service is provided.
• Participates in weekly meeting with Management Team to ensure weekly goals, challenges, and service standards are met.
• Ensures department follows all standard sanitation and health department guidelines.
• Follows all safety policies and procedures. Acts on reports of potential safety issues or whenever observed and takes immediate action to resolve in emergency situations.
• Reporting to work as scheduled (on time and on regular basis) is an essential function of the job.
• Any additional duties assigned by direct supervisor.

Other Responsibilities/Supportive Functions:

• Makes merit decisions within budget or established guidelines. Determines promotions or reclassifications within company policy.
• Approves leave and time away from work within company policy.
• Responds to guest inquiries and coordinates special arrangements and requests.
• Resolves guest complaints within scope of authority, otherwise refers the matter to upper management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.
• Ensures that minors and intoxicated persons are not served alcoholic beverages. Notifies management of any problems resulting from guest complaints, intoxication or disruptive behavior.

Qualifications:

• High school diploma or general education degree (GED), or equivalent combination of education and experience. Bachelor’s degree in Hospitality Management desired.
• Five or more years of related and progressive luxury spa management experience. Strong knowledge of spa operations and working knowledge of general health and sanitation codes
• Possess solid knowledge of luxury spa management, hotel service standards, guest relations and etiquette.
• Ability and experience in successfully leading and coordinating staff in a high volume, time sensitive environment.
• Requires ability to lead others in the department by mentoring and providing training that results in staff that meets/exceeds guest expectations and provides a high level of guest satisfaction.
• Ability to develop and maintain effective operating and control processes designed to attain maximum operating efficiency while ensuring adherence to established operating criteria.
• Requires ability to serve needs of guests through verbal face-to-face interactions. Contacts sometimes contain confidential/sensitive information so requires ability to use discretion. Must demonstrate positive attitude and professional demeanor. Requires strong communication and interpersonal skills and commitment to a high level of guest satisfaction.
• Attention to detail.
• Must be able to solve problems and remain calm and alert if dealing with difficult guest, during busy activity periods or in an emergency situation.
• Requires working knowledge of MS Office applications and other technology skills.

Job Type: Full-time

Work Location:

• One location

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Paid time off

This Job Is:

• A job for which military experienced candidates are encouraged to apply
• Open to applicants who do not have a high school diploma/GED
• A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks – learn more at https://start.indeed.com/fair-chance)
• A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
• Open to applicants who do not have a college diploma

Schedule:

• Monday to Friday
• Weekends required
• Day shift
• 8 hour shift
• 10 hour shift