Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.
Job Description
As a Director of the Salesforce Center of Excellence team within Manulife Investments Management Systems and Platform Services group, you will lead a team, responsible for running our platform roadmap to delivery, and accountable for platform profitability. You will act as SME on platform for clients and teams within the organization, lead KPI development, and drive implementation of standard methodologies. You will champion the adoption of standards around data management, compliance and security.
Do you have a passion for the Salesforce technology? Then, we would like to talk to you and discuss how we can continue to optimize the business value of our platform.
You will own the customer issues from inception, to resolution including after hours or on call work as necessary. You will assist in investigation and resolution of all client, product/platform issues in a multi-vendor environment. Situation will involve a variety of technologies, protocols and equipment.
You and your team will be responsible for consistent delivery of product services on a 24*7 basis within well-defined quality metrics including 99.99% uptime
Responsibilities:
- Lead the Salesforce Center of Excellence and Digital Collaboration team
- Responsible for a portfolio of clients, while reporting to Senior Managers and above
- Be involved in the financial management of clients
- Contribute to the development of your own and teamâs technical acumen
- Develop strategies to solve complex technical challenges
- Assist in the management and delivering of large projects
- Mentoring, and develop high performing staff
- Plan and lead upgrades activities
- Ensure Governance of Security Model and Risk
- Deploy Third party solutions and coordinate solutions transition to operations
- Collaborate and develop internal relationships with key partners, other IS groups, operational support teams and vendors to ensure Investment Division requirements are understood.
Knowledge/Skills/Competencies/Education:
- University degree (Computer Science or related discipline preferred) or equivalent experience
- 5 or more years of management experience in a large, multinational organization, experience within financial services or insurance industry preferred
- 5 or more years specific hands on experience in the support and administration of the Salesforce platform; detailed experience with Salesforce architecture, CRM standard methodologies and the AppExchange eco-system, in-depth understanding of constraints of the Salesforce CRM applications (Sales Cloud, Service Cloud, Communities).
- Broad knowledge of other related technical disciplines: middleware, database, capacity, performance management, etc.
- Knowledge of emerging technologies and vendor landscape; ability to quickly comprehend the functions, capabilities, and impact of new technologies.
- Enjoy working in a team with the ability to effectively communicate, cooperate, and collaborate;
- Ability to lead and influence technical peers and decision makers, experience presenting to various audiences
- Knowledge of financial models and budgeting; ability to estimate the financial impact of technology alternatives and to balance costs against benefits.
- Experience working with Agile methodologies
- Advanced Salesforce certification(s) are highly preferred
If you are ready to unleash your potential, itâs time to start your career with Manulife/John Hancock.
About Manulife
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2018, we had more than 34,000 employees, over 82,000 agents, and thousands of distribution partners, serving almost 28 million customers. As of June 30, 2019, we had over $1.1 trillion (US$877 billion) in assets under management and administration, and in the previous 12 months we made $29.4 billion in payments to our customers. Our principal operations in Asia, Canada and the United States are where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges and under ‘945’ in Hong Kong.
Manulife is an equal opportunity employer. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention and advancement and we administer all of our practices and programs based on qualification and performance and without discrimination on any protected ground. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request any accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.
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