Director of Operations

Date: December 30, 2019

Position: Director of Operation (DoO)

Reports To: Tribal Council and Tribal Chairman

Duration: Permanent

Pay Rate: DOE

Closing Date: Open Until Filled

Position Summary:

Director of Operations (DoO) to organize and oversee the daily operations of La Jolla Band of Luiseno Indian four (4) Enterprises (C-Store, Small Casino, Campground and Zipline). The DoO is expected to adhere to the following but not limited to:

– Ensure that our businesses are well-coordinated and productive by managing their procedures.

– Effectively guide, coach and balance tribal and non-tribal lead/supervisor/employees/staff, vendors, and contractor’s environment.

– Demonstrate safeguard and augment the efficiency of the La Jolla Band of Luiseno

– Tribal operations to facilitate accelerating development and long-term success.

Responsibilities:

– Liaise with upper management to make decisions for operational activities and set strategic goals.

– Responsible for the growth and profitability of all four (4) enterprises within the organization.

– Plan and monitor the day-to-day running of the four enterprises to ensure efficient and optimal progress

– Supervise staff from different departments and provide guidance and feedback

– Evaluate regularly the efficiency of business procedures according to

organizational objectives and apply improvements

– Manage procurement processes and coordinate material and resources allocation

– Demonstrate extremely efficient, critical thinking, forecast and foresee favorable outcomes,

– Oversee customer support processes and organize them to enhance customer

satisfaction results and ‘hands-on’ if called upon.

– Review financial information and adjust operational budgets to promote profitability

– Revise and/or formulate policies and promote their implementation

– Manage relationships/agreements with an external partner, contractors, and vendors

– Evaluate overall performance by gathering, analyzing and interpreting data and metrics

– Ensure that the company runs with legality and conformity to established regulations

Requirements:

Ø Ten (10) years proven experience as Director of Operations in Tribal Gov’t or equivalent position.

Ø Excellent organizational, and leadership abilities.

Ø Outstanding communication and people skills.

Ø Ten (10) years knowledge of Tribal Gov’t legal rules and guidelines

Ø Demonstrate in-depth knowledge of diverse business functions and principles.

Ø Working knowledge of data analysis and performance/operation metrics.

Ø Familiarity with MS Office and various business software (e.g. ERP, CRM)

Ø Advancement degree required.

Ø Excellent written/verbal communication skills.

Ø Three (3) reference from prior experience as director or operations manager.

Ø Analytical skills to evaluate data and make operational decisions.

Additional Requirements:

– Submit to and clear DRUG TEST and anytime upon request.

– Successfully complete a Criminal Background Check.

– Successfully complete Gaming Licensing Background Check.

Indian Preference:

Native American Indian Preference shall apply to this position pursuant to the Indian Self-Determination and Education Assistance Act (24 U.S.C. 450, et seq.), 25 CFR 271.44 and other relevant laws (title 25, U.S. code, Section 472 & 473).

Job Type: Full-time

Experience:

• Director of Operation: 10 years (Required)

Education:

• Master’s (Required)

License:

• Gaming License (Required)

Language:

• Spanish (Preferred)

Work authorization:

• United States (Required)

Required travel:

• 25% (Required)

Work Location:

• One location

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan

Schedule:

• Monday to Friday
• Weekends required
• Holidays required
• Day shift
• Night shift
• Overtime