Director of Music Hall Operations – House of Blues Cleveland

Job Summary:

Unity in Diversity

Our team members are as diverse as our music venues. With its owned/operated/managed venues, Live Nation Clubs and Theaters, a division of Live Nation Entertainment, is wide-ranging, including the legendary Fillmore venues and the intimate House of Blues clubs throughout the United States. Live Nation Clubs and Theaters is the country’s preeminent group of intimate music venues, featuring superior sound and lighting technology in one-of-a-kind custom-designed environments aimed to bring fans and artists together in unparalleled musical environments.

Our mission is to create a profitable and principled global entertainment company. To celebrate the diversity and brotherhood of world culture. To promote racial and spiritual harmony through love, peace, truth, righteousness and non-violence. Our venues bring fans as close to artists as possible and our aim is to create teams that are just as close.

The Role:

Responsible for day to day and overall business operations of an assigned venue department.

What You’ll Need:

• Responsible Alcohol Awareness Training / TIPS Certification or Equivalent
• Ability to work late hours and weekends
• 3-5 years experience in high volume restaurant/music hall environment
• Minimum of 2 years supervisory experience
• Previous experience with managing purchasing, receiving, & inventories
• Proven experience driving creative programming, events, projects successfully
• Previous P&L responsibility and knowledge of accounting techniques
• Entry level knowledge of state, federal and local liquor laws, retail operations, computers (Microsoft Office-Word, Excel, Access and PowerPoint)
• Skill in leadership, guest relations, decision making and staff schedule maintenance
• Ability to engage in positive interaction with staff and guests, prioritize, organize, motivate staff, problem solve, delegate, follow-up, communicate, diffuse possibly volatile situations with tact
• Point of Sales (POS) knowledge, preferably MICROS
• Ability to work in a fast-paced, often loud and demanding environment
• Able to wear a radio earpiece during the scheduled shift
• Capacity to stand and work on your feet for extended periods time
• Must be able to lift or move up to 75 lbs using proper lifting techniques for liquor pulls, beer kegs, etc
• High School Diploma/GED, college degree preferred
• Tolerance of all cultures, music and art forms

What You’ll Do:

Team Member Recruitment, Training and Development

• Recruitment and Training of Department Managers and Supervisors
• Conducts annual performance appraisals of managers/supervisors
• Provides for development of Managers and Supervisors
• Conducts performance counseling and ensures Discipline/Termination procedures follow all HOB guidelines
• Ensures conflict resolution procedures are followed
• Ensure compliance with HOB Workplace Standards
• Facilitate proper inter-departmental communication and organization
• Assist and support Team Members in any of their job functions as needed

Ensuring Optimal Guest Experience

• Maintains appropriate HOB environment
• Maintain all HOB guest service standards
• Maintain high level of Guest Relations

Enhancing Revenue/ Controlling Costs

• Maintains HOB systems for all cost controls/inventories
• Assist GM in preparation of annual budget/planning process and Quarterly Operating Plans
• Takes creative risks to enhance revenue
• Develop strategies to Generate/Enhance Revenue
• Maintains controllable expenses and establishes effective cost control systems

Ensure Environmental Quality and Ambiance

• Ensures atmosphere is conducive to a quality experience (lighting, sound, room temperature, cleanliness, light of sight, table maintenance, VIP seating, etc.)
• Maintains standard operating procedures
• Ensures applicable health and safety requirements are met or exceeded

Essential Personal & Interpersonal Skills

• Capable of maintaining a positive attitude
• Maintains objective viewing all circumstances
• Listens empathetically to Management and hourly Team Members
• Maintains organization and focus
• Behaves professionally to maintain/enhance positive image of HOB
• Thinks creatively to produce new possibilities in all areas of operations
• Maintains and engenders composure to assuage volatile situations
• Shows respect by considering the rights and dignity of others rather than just self
• Communicates assertively in a non-aggressive, candid manner
• Maintains personal integrity by abiding by and supporting the values and principals of the company
• Attends operations meetings regularly
• Coordinates with marketing, talent and box office, foundation sales on special promotions and/or guest lists

If the above description sounds like you and fits your background, apply online by entering the keyword above at http://www.livenation.com/careers/index.html to join the Live Nation Clubs and Theaters team today!

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

Live Nation Clubs and Theaters supports military service members, veterans, military spouses, and family members!

EQUAL EMPLOYMENT OPPORTUNITY
Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.