Account Manager

Essential Duties and Responsibilities

• Support the outside sales team.
• Achieve monthly sales quotas on current accounts as well as target future customers.
• Establish a good rapport with existing and potential customers.
• Manage and maintain current named accounts.
• Participate in estimating print projects.
• Assist with customer onboarding
• Working as a back up to our customer service team.
• Maintain call activity and accounts in salesforce.com.
• Build a high level of working knowledge of Dot-It’s ERP system.
• Obtain a working knowledge of Dot It’s core products and services.
• Where necessary, support marketing efforts such as trade shows, exhibits, and other events.
• Coordinate customer training as necessary.

Requirements:

• Account management and customer service experience preferred.
• Print experience preferred.
• Solid experience in opportunity qualification, pre-call planning, call control, account development, and time management.
• Success in qualifying opportunities involving multiple key decision makers.
• Strong knowledge of the restaurant industry is preferred.
• Strong problem identification and objection resolution skills.
• Able to build and maintain lasting relationships with customers.
• Exceptional verbal communication and presentation skills.
• Excellent listening skills.
• Strong written communication skills.
• Self-motivated, with high energy and an engaging level of enthusiasm.
• Able to perform basic calculations and mathematical figures.
• Able to occasionally travel and attend sales events or exhibits.
• Able to work individually and as part of a team.
• High level of integrity and work ethic.
• Experience with customer relationship management software (salesforce.com).

Salary:

Compensation commensurate with experience