Account Manager

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Company: Altruista Health
Location: Reston, VA 20190

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Altruista Health is seeking just the right Account Manager to join our team as the company grows. We offer an exciting environment in healthcare technology where we currently provide the industry’s largest and most widely adopted care management and population health platform. Our solutions are positively impacting the lives of 70 million American health plan members and we continue to innovate. If you are looking for an inspiring and challenging work culture, we invite you to explore Altruista Health. Headquartered in Reston, Virginia (D.C. area), we offer the following:

  • Competitive compensation
  • High-quality healthcare plan
  • Dental and vision plans
  • FSA and HSA spending accounts
  • 100% company-paid disability and life insurance coverage
  • 401(k) plan with a 4% match and no waiting period
  • Generous PTO and paid holidays
  • Employee assistance program
  • Advocacy program to help navigate the healthcare system
  • State-of-the-art offices with sit/stand desks
  • Employee development and recognition opportunities
  • Corporate social responsibility program

SUMMARY

The Account Manager develops high-level relationships to serve as a trusted advisor in promoting the Company’s technology solutions to drive customer business outcomes.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Knowledgeable about Altruista Health products and services
  • Meet regularly with clients to build effective, long-term relationships with key stakeholders across multiple segments of the organization
  • Knowledgeable in all aspects of the client’s business, including short-term and long-term objectives, in order to identify growth opportunities
  • Operate as the lead point of contact for any and all matters specific to customer account management
  • Keep abreast with federal and state regulatory requirements potentially impacting clients’ businesses and the company’s technology solutions
  • Manage the timely and successful delivery of our solutions according to customer needs and objectives
  • Collaborate with sales and marketing team regarding product direction and productive solutions
  • Act as liaison for internal and external communications with assigned accounts; manage ongoing conference calls and ensure a positive relationship with assigned accounts
  • Serve as a subject matter expert for projects associated with client accounts, including product implementations, support and maintenance issues
  • Oversee day-to-day client interactions and expectations
  • Work collaboratively to provide customer perspective on product and process requirements development (relating to product roadmap and customer experience)
  • Conduct project management, as required
  • Manage critical requests or issue escalations as needed
  • Communicate clearly the progress of monthly and/or quarterly initiatives to internal and external stakeholders
  • Other duties as assigned
  • Builds and directs a more complex relationship platform by identifying senior contacts within targeted clients to achieve profitable sales and Altruista’s product breath growth
  • Builds enhances and maintains effective relationships with more complex client organizations to ensure a high level of client satisfaction, retention, increase sales revenues and profitability
  • Develop a comprehensive understanding of existing/targeted clients including market segments, how they operate, and/or their value proposition(s)
  • Develops, maintains and executes complex client relationship plans to ensure overall service needs are satisfied and achieve the business/profitability/retention objectives
  • Support retention efforts & looks for opportunities to cross sell/ partner with internal stakeholders
  • Act as a subject matter expert to internal stakeholders and consults on complex relationship management/sales solutions to optimize client satisfaction and achieve desired business results

EDUCATION and/or EXPERIENCE

  • BA/BS degree in Business Administration or related field highly desirable
  • 3 to 5 years relevant experience as an account manager or other relevant experience required, preferably with a technology company providing enterprise-level solutions to large national customers
  • Experience applying technology in solving business problems and to communicate with both technical and non-technical audiences
  • Experience with health plans and federal and state regulations pertaining to health care financing and delivery

BACKGROUND CHECKS/FEDERAL HEALTHCARE PROGRAM EXCLUSION LISTS SCREENING

Candidates for this position will be required to undergo a pre-employment background check. All Altruista Health employees are subject to monthly screening to ensure that they have not been excluded from the Federal Healthcare Programs (using the OIG and GSA Exclusion Lists). The Company’s pre-employment background check and OIG/GSA Exclusion Lists screening program is administered in compliance with all federal, state and local laws.

LOCATION/TRAVEL

This position is based out of Altruista Health’s headquarters located in Reston, VA

Candidate must be willing to travel to client locations throughout the United Sates on an occasional basis (25% or more).

EQUAL OPPORTUNITY EMPLOYER

Altruista Health is an Equal Opportunity Employer and strongly supports diversity in the workforce.