Towel/Gate Manager

$45,000

Year-Round

Full-Time (Average more than 30 hours weekly)

Our team at St. Joe Hospitality is made up of servant-hearted leaders who are passionate about hospitality and relentless in our pursuit of excellence. We value integrity and uphold our company’s standards in providing Southern hospitality at its finest. We believe that excellence is in the details, so we strive to enrich each guest experience by getting things right from the very first time.

As Northwest Florida’s leading hospitality management company, St. Joe Hospitality oversees a premier collection of award-winning hotels and restaurants, recreational amenities, and one-of-a-kind resort offerings, including a private membership club. Spread along 26 miles of Scenic Highway 30A in South Walton and throughout Northwest Florida’s Emerald Coast, our collection showcases the very best of the region. With a promise to experience the very best in hospitality, our guests return to us year after year to relax, retreat and reconnect with their loved ones.

And much like our beautiful surroundings, life at St. Joe Hospitality moves with the seasons and the tides. Our team is like family, and we strive to create a work environment that’s welcoming, warm and successful. Nothing brings us greater joy than working together to create unforgettable memories for our guests every time they visit.

We believe passion, perseverance and drive are nonnegotiable team traits. We seek people who embody our Vision and Values and are selflessly committed to the guest experience.

At St. Joe Hospitality, we honor, cherish, cultivate and utilize the unique strengths of our team members, and we work hard to develop their diverse talents. Our leaders personify our Vision and Values and are committed to helping our associates grow, both professionally and personally. In doing so, we believe we not only build stronger people but also a stronger company and community. Our efforts include providing personal and professional growth through organized activities such as participation in our Community Involvement Committee (volunteerism opportunities at Habitat for Humanity and Weston Wood Ranch, to name a few). We also host a monthly company-wide Bookworms Book Club, regular workshops, classroom- and computer-based learning, and tuition reimbursement for relevant continued education and certifications. We actively and regularly identify new opportunities for team collaboration and connection.

Supervise Recreation staff, including Gate and Towel Hut Attendants and Supervisors. Work with departmental Supervisors to manage schedules and time off requests. To ensure the best guest experience and quality of service, you will oversee the execution of training plans for the Gate and Towel Hut Attendants, so they comply with Forbes standards. Assist all guests at pool facilities with towels, upon check-in, and requests courteously and efficiently according to standards. Maintain the cleanliness and organization of all supplies, equipment and work areas to ensure guest safety and enjoyment (including setting up in morning and break down in evening). Abide by all cleanliness standards in all outlets of the Clubs and report and repairs to the Engineering department immediately. Assist other departments when needed. As the manager, you will oversee payroll, as well as, manage labor and expenses within the budgeted allowances. You will report to the WaterColor Clubs Manager.

To be successful in this position, you will benefit from a Hospitality background or similar guest focused field. Have experience monitoring staff members and their performance on a daily basis. Conduct monthly meetings with staff, as well as, pre-shift meetings to go over goals and set performance expectations and review any training opportunities. Maintain and develop relationship with HOA members for updating information on operations, inventory levels and timely ordering of operating supplies. Pertaining to guests, you should be someone who can accurately maintain knowledge of VIP’s in-house, special groups, guests reservations, activities available and operating hours of the Clubs to offer best guest experience regardless of volume levels and time of day. You will need to obtain a First Aid/CPR Certification.

You must be able to walk, kneel, and crouch to grab a vast amount of towels at the beginning and end of every shift. As a Gate Attendant you will work under an umbrella or overhang however is always exposed to the weather especially the heat. You must be able to lift 25-50 pounds on occasion.