Multi-Unit Manager

Description:
Introduction:
Are you passionate about customer service? Do you want to be recognized for your achievements while working in a fun and friendly environment? Are you looking for an opportunity to advance your career and learn how to manage a multi-unit business?

Come join us at our Häagen-Dazs Ice Cream Shop!

The Multi-Unit Manager is responsible for managing the daily operation of two shops and its employees delivering results in revenue, profit, and operational excellence as established by our franchise and Häagen-Dazs standards. The Multi-Unit Manager reports to the Area Director and will additionally receive direction from key business partners. We are looking for a passionate leader with previous food/retail management experience to help us run the best shops in the Häagen-Dazs community.

As a member of our shop team, you will qualify for the below benefits:

• Competitive salary including base pay, tips, and bonus
• Opportunities for advancement! We have plans to open additional shops in 2020 and beyond

Why you should apply:

• Excellent growth and advancement opportunitieS
• Fun work environment
• Additional pay for performance bonus.

Requirements:
As a Multi-Unit Manager, Some of your core activities will include, but not be limited to:

Financials & Planning:

• Oversees and manages all areas of the shops and makes final decisions on matters of importance to guest service.
• Establishes shop business plans by surveying shop demand, identifying and evaluating competitors.
• Meets both shops financial objectives set forth by the company.
• Adheres to company standards and service levels to increase sales and minimize costs, e.g. controlling inventory, labor, waste, supplies, and additional shop items that would impact the shop Profit & Loss statement.
• Responsible for ensuring that all financial and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies.
• Hiring & Staffing the shops sufficiently to meet sales demands. Accomplishes both shops objectives by recruiting, selecting, orienting, training, coaching, and disciplining staff; communicating job expectations and enforcing policies and procedures.
• Attracts patrons by implementing marketing and advertising set forth by Häagen-Dazs and our company; identifying and tracking changing demands.
• Controls purchases and inventory, reviewing and evaluating usage reports; analyzing variances; and taking corrective actions.

Food Safety & Guest Service:

• Enforces sanitary practices for general cleanliness and food handling. Ensures compliance with company policies, federal/state/local laws, and Häagen-Dazs standards.
• Responsible for ensuring consistent high-quality dessert preparation and service.
• Must be ServSafe certified and uphold all ServSafe guidelines.
• Supervises portion control and quantities of preparation to minimize waste.
• Maintains professional shop image, including cleanliness, proper uniforms and appearance standards.
• Ensures positive guest service in all areas.
• Maintains guest satisfaction by monitoring, evaluating, and auditing food/service offerings; initiating improvements; building relationships with customers.

Operational:

• Ensures that proper security procedures are in place to protect employees, guests, and company assets.
• Ensures a safe working and guest environment to reduce the risk of injury and accidents.
• Manages shifts which include; daily decision making, scheduling, planning while upholding standards, quality and cleanliness.
• Investigates and resolves complaints concerning service and quality.
• Maintains operations by preparing or following standard policies and procedures; determining and implementing system improvements.

Employees:

• Gives direction to employees regarding operational and procedural issues.
• Interviews employees. Responsible for hiring, supervision, development, and termination of employees, when necessary.
• Conducts orientations and oversees training of employees.
• Develops employees by providing feedback, establishing performance expectations, and by conducting performance reviews.
• Identifies and develops a pipeline of talent through effective succession planning tools and best practices.
• Executes the Performance Management process consistently to ensure employees are set up for success and held accountable.

Qualifications:

• 2-3 years of progressive management experience supervising 3-10+ employees in a team environment with measurable outcomes of employee development and promotion
• 3-5 years of broad retail/hospitality/operations industry experience, requiring high execution in both operations and service, with focus on high team member and/or customer turnover
• Experience managing P&L and trend reports, and demonstrated math and analytical
• Phenomenal communication skills, oral and written, with heavy emphasis on listening
• High School diploma or equivalent required and gets you in the door, but we’d love to see a bachelor’s degree
• Must possess a valid driver’s license.
• Must be eligible to work in the United States.