Member Services Manager

$18.00 +/hr DOE

Year-Round

Full-Time (Average more than 30 hours weekly)

Our team at St. Joe Hospitality is made up of servant-hearted leaders who are passionate about hospitality and relentless in our pursuit of excellence. We value integrity and uphold our company’s standards in providing Southern hospitality at its finest. We believe that excellence is in the details, so we strive to enrich each guest experience by getting things right from the very first time.

As Northwest Florida’s leading hospitality management company, St. Joe Hospitality oversees a premier collection of award-winning hotels and restaurants, recreational amenities, and one-of-a-kind resort offerings, including a private membership club. Spread along 26 miles of Scenic Highway 30A in South Walton and throughout Northwest Florida’s Emerald Coast, our collection showcases the very best of the region. With a promise to experience the very best in hospitality, our guests return to us year after year to relax, retreat and reconnect with their loved ones.

And much like our beautiful surroundings, life at St. Joe Hospitality moves with the seasons and the tides. Our team is like family, and we strive to create a work environment that’s welcoming, warm and successful. Nothing brings us greater joy than working together to create unforgettable memories for our guests every time they visit.

We believe passion, perseverance and drive are nonnegotiable team traits. We seek people who embody our Vision and Values and are selflessly committed to the guest experience.

At St. Joe Hospitality, we honor, cherish, cultivate and utilize the unique strengths of our team members, and we work hard to develop their diverse talents. Our leaders personify our Vision and Values and are committed to helping our associates grow, both professionally and personally. In doing so, we believe we not only build stronger people but also a stronger company and community. Our efforts include providing personal and professional growth through organized activities such as participation in our Community Involvement Committee (volunteerism opportunities at Habitat for Humanity and Weston Wood Ranch, to name a few). We also host a monthly company-wide Bookworms Book Club, regular workshops, classroom- and computer-based learning, and tuition reimbursement for relevant continued education and certifications. We actively and regularly identify new opportunities for team collaboration and connection.

As a Member Services Manager, you are the face of the club to the member inquiries. These inquiries can be in person, on the phone or via email. You must enjoy providing a professional level communication at all times. This also involves some administrative duties such as answering phones, sorting mail, coordinating deliveries, copying, faxing and filing. The retail shop is also in the office whose daily operations and management falls under this positions. You are responsible for ensuring appropriate staff are scheduled to cover the front office operations (which may also include you) as well as the other administrative and retail staff.As a leader for your team within WaterSound Beach Club, you are responsible for performance evaluation input and continuous coaching to ensure the opportunity of success for the team.

It is best to have a degree in Hospitality or business-related field; however someone with equivalent experience in private club or customer service careers will be considered.

Because this position is the representative of the club, you must be able to sit, stand, and walk throughout shift as determined by business needs; guide guests, and assist with club operations as needed. You must be able to bend, kneel, crouch and sometimes reach overhead during your shift. Lifting or carrying heavy items is typically not required.